Are you passionate about delivering high-quality customer service?
Are you looking for a unique opportunity to develop your skills?
Our client offers exceptional guest experiences for all of their customers, and they’re looking to develop their team of Customer Service Executives to help them! You’ll be based in the Clifton office and working with the rest of the team to provide excellent customer service to their guests.
The only requirement? You need to be eager to deliver high-quality customer service!
The Role:
- Providing outstanding guest experiences
- Meeting and exceeding objectives and KPIs
- Maintaining accurate knowledge regarding company policies, products, and procedures
- Answering incoming calls and emails, and resolving any issues in a professional manner
- Handling reservations and general guest queries in an efficient and timely manner
- Managing changes to existing reservations when needed
- Maintaining accurate records of all communications
- Logging and managing complaints in line with the correct complaints procedure
- Liaising with other departments as needed
- Identifying opportunities to improve policies, processes, and guest experience
In return, you will receive a competitive salary and a fantastic benefits package with perks including:
- An annual bonus of up to 10%
- Quarterly bonus
- 22 days holiday (with the option to purchase up to 5 more)
- Contributory pension scheme
- Health cash back plan
- Money-off scheme for retail outlets
The Person:
Previous experience in customer service necessary, and sales or reservations is desirable but not essential. You will also need excellent written and verbal communication skills to liaise with guests and internal personnel.
If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!