Are you a strong people leader with significant claims experience?
Join our client, an award-winning international law firm, as they recruit for a Head of Claims Operations! If you are an experienced Operations Manager who can drive performance and ensure the delivery of high-class client service, this could be the next challenge for you.
In this role, you will work closely with a range of internal departments and personnel to ensure claims are managed and client expectations are met. You will ensure targets are met and will provide effective coaching, training, and mentoring to your team members.
This role is suitable for someone with excellent management skills and a thorough knowledge of relevant legislation and legal frameworks.
Key duties and responsibilities will include:
- Effectively managing 6-8 Managers directly and c60 colleagues across Claims Handling indirectly
- Ensuring claims and complaints are responded to appropriately and investigating externally where required
- Managing the Claims Handling team and supporting management
- Motivating and developing the team, ensuring compliance with all processes and requirements
- Responsible for the overall capacity management of the team including ongoing assessment of resource requirements
- Executive plans to deliver all key operational measures including client outcomes, claims handling, and cost control
- Supporting external auditors to facilitate client audits
- Ensuring operational risks are identified and addressed
- Assisting with the onboarding of new business
- Speaking with key stakeholders to ensure high standards of service delivery
- Working with MI to develop new reports on all aspects of performance
Skills and Experience Required:
- Previous experience within a similar role is essential
- Experience in insurance claims along with technical knowledge and expertise
- Previous operational experience of a large team
- An understanding of legal frameworks and the importance of compliance
- An associated legal qualification i.e. LLB Law, GDL, ACII, CILEx, or equivalent would also be ideal
If you are interested in this opportunity, then please get in touch or apply today!