Do you have previous management experience in a customer service operation?
Are you eager to develop your skills with a new challenge?
Our client is looking for a talented Customer Service Operations Manager to join their friendly and welcoming team! In this role, you will manage and motivate a team of Sales Advisors and Team Managers. You will work closely with internal managers and colleagues to deliver first-class customer support.
In return, you’ll receive a competitive salary and a fantastic benefits package!
The Role:
- Managing both front and back-office processes
- Working closely with colleagues to deliver exceptional support and service
- Motivating the team to increase enquiry conversion
- Encouraging the team to provide tailored guest solutions
- Supporting the Sales and Commercial teams in relationship-building activities
- Offering suitable suggestions on ways to improve processes
- Managing performance and delivering on all targets relating to revenue, sales, productivity, quality, and people
- Regularly reviewing performance reports and metrics with higher management
- Supporting the team with ongoing training and development
- Managing the budget of the department within agreed targets
- Recruiting and developing high calibre individuals
- Ensuring high levels of accuracy throughout all customer service tasks
Required Skills and Experience:
- At least 3 years management experience in a sales, reservations, or customer care environment
- Experience of both front and back-office process management
- Experience delivering outstanding customer experiences
- Excellent communication and motivation skills
If this role sounds like the next challenge to develop your skills, please apply today!