- Bristol – 3 days work from home once training is complete
- Monday – Friday 9am-5pm (no weekends!)
Do you have a passion for going the extra mile for your customers?
Our client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years. They are currently looking for several Claims Handlers to join their vibrant claims team in their Bristol office. As a Claims Handler, you will manage a diverse range of claims, from commercial and personal contract disputes through to employment, medical negligence or motor claims.
In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression.
Daily duties and responsibilities of the Claims Handler to include:
- Dealing with legal expenses claims on behalf of multiple insurers and brokers
- Overseeing the customer experience throughout the claim life cycle
- Investigating claims evidence and making informed decisions on outcomes
- Providing clear, concise, and accurate information to internal and external personnel
- Assisting with managing appointments of litigators and solicitors as needed
- Adhering to all company and regulatory policies and procedures
- Answering a high volume of calls and making calls to assist with ongoing case management
Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced environment is required. Insurance, financial services, retail or hospitality – it really doesn’t matter! You just need to love working with customers and have a calm and patient yet resilient manner, which is required when dealing with challenging and emotional claims.
If you like the sound of this role, then we would love to hear from you.