Join our client’s friendly team as an Aftersales Administrator!
If you pride yourself on your ability to plan your workload to meet deadlines and have experience of working with administrative processes, this could be the next challenge for you.
In this role, you will be responsible for the logistics and administration of product returns, repairs, and refunds. You’ll be working in a busy warehouse environment, as well as dealing with other departments across the company to ensure returns are processed accurately.
Daily duties will include:
- Processing all returns in line with agreed SLAs
- Completing returns to suppliers in a timely manner
- Providing excellent customer service via email and telephone
- Monitoring and improving the exchange, credit, and refund process
- Raising credit notes for faulty products and updating supplier files
- Preparing parcels for delivery and packaging items
Required skills and experience:
- Previous customer service experience is essential
- Experience dealing with internal and external personnel including suppliers
- Strong verbal and written communication skills
- Proven ability to plan and prioritise workload
- Excellent knowledge of Microsoft Office packages including Outlook and Excel
If this sounds like the next role for you, please apply or get in touch today!