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Contact Centre

Alarm Receiving Operative

Location: South Bristol
Posted: 17/01/2019

Salary: £17-20K
Job Type: Permanent

Have you worked within a role that requires excellent customer service skills? Are you looking to further your passion for customer service by moving up the career ladder in to a customer service focused role?

If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you!

Working in a secure NSI accredited environment within an Alarm Receiving Centre (ARC) in south Bristol, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.

Offering a competitive starting salary of £19600 with opportunities for this to increase.

Your main duties will include:

  • Receiving incoming telephone calls, liaising with customers, clients and Security Companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk Desk support to all clients and store staff
  • Updating and reporting on clients recorded information

The below is desirable but not essential

  • Worked within a contact centre environment or in a role where you are required to use the telephone
  • Administration skills
  • Have a sound understanding of IT – inclusive of the Microsoft package
  • Or you may have worked within a security focused role before and have a valid CCTV SIA licence

Full training will be provided, together with on-going relevant support

The ideal candidate will be willing to attend a three-day course to obtain the SIA CCTV qualification (Company Funded) or will already have a valid CCTV SIA licence.

The shift pattern is a rotating 4 days on 4 days/nights off:

7am – 7pm and 7pm – 7am

All offers of employment are subject to the receipt of satisfactory references from previous employment history, police (CRB check) and a credit check.

Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.