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Contact Centre

Night CCTV Operator

Location: North Bristol
Posted: 09/11/2018

Salary: £21-25K
Job Type: Permanent

Do you want to work for an industry leading and award-winning CCTV Operating and Alarm Receiving Centre in North Bristol?

Working in a secure NSI accredited environment, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV for a well-established market leader!

The night shift = 8pm – 8am working 4 days on, 4 days off.

Salary = £19000 - £23000 pa DOE

This role is telephone based and the ideal candidate will have the ability to solve problematic situations, have good listening skills and patience, offering customers assurance and clarity. The main duties are:

  • Monitoring CCTV activity and images to determine what level of action needs to be taken
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk desk support
  • Updating and reporting on clients recorded information

You will have the ability to multi-task and watch several CCTV screens simultaneously, whilst being able to use your judgement to determine the seriousness of the situation, – full in-depth training will be provided for at least the first 3 weeks.

You can have worked within any role previously (retail, call centre, security, hospitality, warehouse etc) as long as reference checks can be completed with ease, you must be able to think on your feet, be reactive to situations, be very observant and are able to decide if a situation demands immediate attention. You will have excellent customer service skills and be willing to learn an industry.

If successful you will attend a course to obtain the SIA CCTV qualification (Company Funded).

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

If this role is of interest, please contact me today as interviews are taking place soon!