Contact Centre

Customer Service Advisor

Location: Central Bristol
Posted: 15/02/2019

Salary: £17-20K, £21-25K
Job Type: Permanent

We have an excellent opportunity for candidates looking for their next Customer Service role working office hours in the City Centre... Read more

We have an excellent opportunity for candidates looking for their next Customer Service role working office hours in the City Centre... Read more


We have fantastic opportunities for Customer Service Advisors to work within the claims department of one of the UK’s most prestigious insurance providers!

Based in the City Centre in a fabulous office, our client is looking for a number of Customer Service Advisors to join each of their claims departments – Motor, Property and Personal Injury. 

As a Customer Service Advisor, you’ll enjoy a great salary plus an annual company bonus.  You won’t have to work any evenings or weekends, just your standard 9.00 a.m. – 5.00 p.m. office hours.  And, if you’d like to gain any industry qualifications, then you may well find that your studies are sponsored!  

Regardless of the department you join, as a Customer Service Advisor you’ll enjoy the variety of managing a caseload of claims from start to finish.  You’ll be responsible for assessing, investigating and settling claims, liaising with internal departments and external parties, and providing regular updates to your customers.  Rather than dealing with the same type of call or query day-in and day-out, your caseload will be constantly changing which in turn will make every day different and interesting. 

Even though you may not have previous claims experience, this doesn’t matter.  You may have worked within insurance, another contact centre or general customer service.  Either way, as a Customer Service Advisor you can be assured that you will receive full market leading training.  Not only that, our client is passionate about recognising and rewarding their people through ongoing development and progression. 

We’re supporting our client with a number of assessment centres over the coming weeks, so if you feel this could be the career move that you’ve been looking for, then please get in contact NOW for more details! 

Contact Centre

Claims Handler

Location: Central Bristol
Posted: 15/02/2019

Salary: £17-20K, £21-25K
Job Type: Permanent

We have exciting opportunities for experienced Claims Handlers in our clients claims departments... Read more

We have exciting opportunities for experienced Claims Handlers in our clients claims departments... Read more


We have fantastic opportunities for Claims Handlers to work for one of the UK’s most prestigious insurance providers!

Based in the City Centre in a fabulous office, our client is looking for a number of Claims Handlers to join each of their claims departments.  Depending on your previous experience and preference, there are opportunities within Motor, Property and Personal Injury. 

As a Claims Handler, you’ll enjoy a great salary plus an annual company bonus.  You won’t have to work any evenings or weekends, just your standard 9.00 a.m. – 5.00 p.m. office hours.  And, if you’d like to gain any industry qualifications, then you may well find that your studies are sponsored!  

Regardless of the insurance line you specialise in, as a Claims Handler you’ll enjoy the variety of managing a caseload of claims from start to finish.  You’ll be responsible for assessing and investigating claims, making decisions around liability and negotiating settlement, liaising with internal departments and external parties, and providing regular updates to your customers.  Your caseload will be constantly changing which in turn will make every day different and interesting. 

Even though you may have previous claims experience, you can be assured that you will receive full market leading training.  Not only that, our client is passionate about recognising and rewarding their people through ongoing development and progression.

We’re supporting our client with a number of assessment centres over the coming weeks, so if you feel this could be the career move that you’ve been looking for, then please get in contact NOW for more details! 

Contact Centre

Customer Service Representative

Location: North Bristol
Posted: 15/02/2019

Salary: £17-20K
Job Type: Permanent

Are you looking to secure your next customer service role for the Spring, within a company with a fantastic reputation!... Read more

Are you looking to secure your next customer service role for the Spring, within a company with a fantastic reputation!... Read more


Does the idea of becoming a Customer Representative in a professional and friendly environment sound appealing?

Are you currently a Customer Representative or do you have natural customer service skills?

My client based in Aztec West, is looking for several Customer Representatives to join them on the 11th March 2019 - the cut of date for the interview to have taken place is the 14th February.

Your daily duties will consist of:

  • Taking all incoming telephone calls, providing an excellent level of customer service
  • Managing all incoming live chat queries
  • Dealing with email communication
  • Any associated administration duties

You do not need to have lots of customer service experience as CV's are not a requirement !! What is needed is individuals with a passion for customer service and a desire to learn.

In return you will receive:

  • Competitive starting salaries, which increase after the first 12 months
  • Up to a 20%%%%%%%% annual bonus scheme based on company and personal performance
  • 32 days' holiday (including bank holidays), which increases after two years
  • Flexible Working scheme, for example; Homeworking or condensed hours/shift pattern
  • Guaranteed to have your birthday off
  • Off-site parking with free shuttle bus to the office
  • Exclusive online shopping portal; you'll find excellent savings/ discounts from popular retailers, holidays, travel and so much more
  • Excellent opportunities to be involved in charity events and fundraising
  • Pension, which they will pay twice the amount you pay, up to 14%%%%%%%%
  • Money off for you and your family on insurance products – up to 50%%%%%%%% discount

Shifts:Monday-Friday between 8am-8pm, 7.5 hour shift on a 8-week rolling rota.

3 in 8 Saturdays and 2 in 8 Sundays (always a 5 day working week)

Please apply today to discuss further

Contact Centre

Sales Team Leader

Location: North Bristol
Posted: 15/02/2019

Salary: £21-25K, £26-30K
Job Type: Permanent

Have you previously managed a team in a contact centre and are looking for your next opportunity?... Read more

Have you previously managed a team in a contact centre and are looking for your next opportunity?... Read more


Do you want to be a Sales Team Leader for a specialist Motor Manufacturer insurer, working with eleven of the most prominent brands in the industry?

Have you previously managed a team in a contact centre and are looking for your next opportunity?

As a Sales Team Leader you will be part of one of the most important teams, responsible for driving the overall performance of a sales team who are speaking to customers on a daily basis.

Responsibilities of the Sales Team Leader:

  • Drive and develop team members to achieve individual, team and divisional targets
  • Ensure that all FCA regulatory requirements and obligations are adhered to for the team and yourself
  • Work effectively in a team environment, facilitating a positive approach to tasks by adopting a ‘can do’ attitude
  • Lead by example in your sales approach and all that you do
  • Communicate effectively with clients and vehicle dealership staff
  • Ensure that staffing levels are maximised at all times
  • Proactively highlight staff training and coaching needs
  • Deliver training and coaching sessions to the team and entire division
  • Conduct timely reviews with team members, identifying and support their development

You will be able to motivate and influence others, have a solution and development focus and have performance improvement as a natural emphasis. You will need to have managed a sales or service team and have a successful track record, ideally within a regulated environment, although this is not essential.

You will love working to deadlines, the ability to meet and exceed targets is essential as you will play a key role in driving results within the department and the business as a whole.

In return, you can expect to receive:

  • Full sales, customer service and system training to help you build your career
  • Holiday Entitlement – 21 days per annum plus bank holidays, increasing by 1 day each year, capped at 25 days
  • On Site Parking
  • Contributory Pension Scheme
  • Life Assurance
  • Target driven uncapped bonus
  • Regular Individual/Team incentives
  • Opportunity to take Insurance Exams
  • Perkbox

 

Salary: Up to £24,000 (£30,000 OTE)

Hours: Monday – Thursday 8.30 – 19.30, Friday 9.00 – 18.00 and 1 in 4 Saturdays 9.00 – 17.00.

 

If this opportunity is of interest to you please contact Karley at Pear Tree today!

Contact Centre

Alarm Receiving Operative

Location: South Bristol
Posted: 15/02/2019

Salary: £17-20K
Job Type: Permanent

Do you pride yourself in providing excellent customer service and solving problems? This role is for you!... Read more

Do you pride yourself in providing excellent customer service and solving problems? This role is for you!... Read more


Have you worked within a role that requires excellent customer service skills? Are you looking to further your passion for customer service by moving up the career ladder in to a customer service focused role?

If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you!

Working in a secure NSI accredited environment within an Alarm Receiving Centre (ARC) in south Bristol, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.

Offering a competitive starting salary of £19600 with opportunities for this to increase.

Your main duties will include:

  • Receiving incoming telephone calls, liaising with customers, clients and Security Companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk Desk support to all clients and store staff
  • Updating and reporting on clients recorded information

The below is desirable but not essential

  • Worked within a contact centre environment or in a role where you are required to use the telephone
  • Administration skills
  • Have a sound understanding of IT – inclusive of the Microsoft package
  • Or you may have worked within a security focused role before and have a valid CCTV SIA licence

Full training will be provided, together with on-going relevant support

The ideal candidate will be willing to attend a three-day course to obtain the SIA CCTV qualification (Company Funded) or will already have a valid CCTV SIA licence.

The shift pattern is a rotating 4 days on 4 days/nights off:

7am – 7pm and 7pm – 7am

All offers of employment are subject to the receipt of satisfactory references from previous employment history, police (CRB check) and a credit check.

Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.

Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 15/02/2019

Salary: £17-20K
Job Type: Permanent

This is a great opportunity to join a growing team, if you are looking for a customer focused role - apply today!... Read more

This is a great opportunity to join a growing team, if you are looking for a customer focused role - apply today!... Read more


Are you passionate about customer service? Can you provide an excellent level of customer service to customers requiring your help?

Do you want to join a company that has an excellent reputation for providing excellent customer service and are a very well-known brand?

Recognised for putting its people first, my client is offering an opportunity that has promising career potential, for forward thinking and driven individuals, as a Customer Service Advisor! Based in North Bristol and easily accessible via public transport, this is a fab chance to join at this exciting time.

Daily duties to include:

  • Taking incoming telephone calls providing an excellent level of customer service
  • Responding to incoming emails
  • All associated administration duties
  • Ensuring all customers are satisfied providing a one stop resolution
  • Identifying opportunities to upsell and recommend additional extras

Shifts: Monday-Friday between 8am-8pm. 37.5 hours per week on an 8-week rolling rota. You would work 3 in 8 Saturdays and 2 in 8 Sundays

Benefits:

  • 24 days' holiday with the option to buy or sell additional days holiday
  • Free shuttle bus
  • Opportunities for career progression
  • Competitive pension
  • Discounts on all products

If you have worked with customers in some capacity before, please contact Karley Cox on karley@peartreerecruitment.com or apply today for more information.

Contact Centre

Customer Service Advisor - Medical Claims Handler

Location: Central Bristol
Posted: 15/02/2019

Salary: £17-20K
Job Type: Permanent

If you are passionate about customer service, our client based in the City Centre has an interesting and varied claims role for you!... Read more

If you are passionate about customer service, our client based in the City Centre has an interesting and varied claims role for you!... Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about delivering excellent customer service?

If so, our client that boasts an office in a prime City Centre location is looking for an experienced Customer Service Advisor to join their medical travel claims team.

Dealing with the first notification of medical travel insurance claims or the co-ordination of these claims, the Customer Service Advisor role offers an excellent opportunity for someone to further develop their customer service skills.

Daily duties of the Customer Service Advisor will include:

  • Acting as the first point of contact for customers abroad and requiring medical assistance
  • Registering new cases on the internal system and capturing all relevant information
  • Applying a triage system based on the severity of the claim and urgency of assistance required
  • Informing customers of the correct procedures in an empathetic manner
  • Arranging medical services for customers and reviewing reports
  • Booking services for family members and organising the logistics of getting customers home
  • Ensuring claims are co-ordinated and progress efficiently
  • Dealing with all claims in a calm and empathetic manner
  • Capturing all information on the internal database
  • Meeting standards of customer service excellence

Due to the nature of the Customer Service Advisor role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills. While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.

As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays. There is also an opportunity to work part-time weekend hours.

If you are interested in this position or would like to hear more details, then please contact us ASAP.

Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 15/02/2019

Salary: £17-20K
Job Type: Permanent

Looking for a temporary to permanent roles starting in February or March? Get in touch today!... Read more

Looking for a temporary to permanent roles starting in February or March? Get in touch today!... Read more


Does the idea of becoming a Customer Service Advisor in a professional and friendly environment sound appealing?

Are you currently a Customer Service Advisor or have do you have natural customer service skills?

My client based in Aztec West, is looking for several Customer Service Advisor's to join them on the 4th February 2019.

Your daily duties will consist of:

  • Taking all incoming telephone calls, providing an excellent level of customer service
  • Managing all incoming live chat queries
  • Dealing with email communication
  • Any associated administration duties

You do not need to have lots of customer service experience as CV's are not a requirement !!!- What is needed is individuals with a passion for customer service and a desire to learn.

In return you will receive:

  • Competitive starting salaries, which increase after the first 12 months
  • Up to a 20%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% annual bonus scheme based on company and personal performance
  • 32days'holiday (including bank holidays), which increases after two years
  • Flexible Working scheme, for example;Home workingor condensed hours/shift pattern
  • Guaranteed to have your birthday off
  • Off-site parking with free shuttle bus to the office
  • Exclusive online shopping portal; you'll find excellent savings/ discounts from popular retailers, holidays, travel and so much more
  • Excellent opportunities to be involved in charity events andFundraising
  • Pension, which they will pay twice the amount you pay, up to 14%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
  • Money off for you and your family on insurance products–up to 50%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% discount

Shifts:Monday-Friday between8am-8pm, 7.5 hour shift on a 8-week rolling rota.

3 in 8 Saturdays and 2 in 8 Sundays (always a 5 day working week)

Please apply today to discuss further.

Contact Centre

Senior Customer Service Advisor

Location: North Bristol
Posted: 15/02/2019

Salary: £21-25K
Job Type: Permanent

Due to continued success our client is looking to expand their team, with a start date of 25th March we can help you secure your 2019 career!... Read more

Due to continued success our client is looking to expand their team, with a start date of 25th March we can help you secure your 2019 career!... Read more


Are you passionate about providing excellent customer service?

Do you want to work in a role where you will make a real difference?

We are proud to recruit for one of Bristol’s employers of choice; an employer that really empowers their people to make decisions and find solutions for their customers. As a Senior Customer Service Advisor, the disabled customers you support will have a vehicle leased through the company that is either adapted or non-adapted to suit their needs. This scheme enables them to enjoy quality of life by staying mobile through the use of their car.

The variety of queries that you answer as a Senior Customer Service Advisor will include; contract amendments and cancellations through to complaint handling. This, when coupled with the vulnerability of the customers you are supporting will mean that no two calls will be the same.

You won’t be working in a typical contact centre environment where you feel pressured to get through the calls as quickly as possible. Rather, you will take the time that is needed to ensure the customer’s needs are met and you will end the call feeling confident that you did everything that you could for them. Yes, there will be times where the calls will be tough. However, the help and support you provide as a Senior Customer Service Advisor will really make a difference and you will find this hugely rewarding as a result.

In order to get you ready for this role of Senior Customer Service Advisor, you will receive market leading training and ongoing support. This is as well as a fantastic starting salary and benefits package. Based in their state-of-the-art office based in North Bristol, there is plenty of onsite and offsite parking available, as well as public transport links.

Due to their ongoing success, we are recruiting monthly for this fantastic opportunity. If you want to be part of a customer service team that really do go that extra mile for their customers, then we want to hear from you!