Contact Centre

Customer Contact Agent

Location: Central Bristol
Posted: 19/06/2019

Salary: £17-20K
Job Type: Permanent

Have you previously worked within a contact centre and you're looking for your next Customer Service role? We've got a great opportunity.... Read more

Have you previously worked within a contact centre and you're looking for your next Customer Service role? We've got a great opportunity.... Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about delivering excellent customer service?

If so, our client that boasts an office in a prime City Centre location is looking for an experienced Customer Service Administrator to join their medical travel claims team.

Dealing with the first notification of medical travel insurance claims or the co-ordination of these claims, the Customer Service Administrator role offers an excellent opportunity for someone to further develop their customer service skills.

Daily duties of the Customer Service Administrator will include:

  • Acting as the first point of contact for customers abroad and requiring medical assistance
  • Registering new cases on the internal system and capturing all relevant information
  • Applying a triage system based on the severity of the claim and urgency of assistance required
  • Informing customers of the correct procedures in an empathetic manner
  • Arranging medical services for customers and reviewing reports
  • Booking services for family members and organising the logistics of getting customers home
  • Ensuring claims are co-ordinated and progress efficiently
  • Dealing with all claims in a calm and empathetic manner
  • Capturing all information on the internal database
  • Meeting standards of customer service excellence

Due to the nature of the Customer Service Administrator role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills. While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.

As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.

If you are interested in this position or would like to hear more details, then please contact us ASAP.

Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 19/06/2019

Salary: £17-20K
Job Type: Permanent

We have a great Customer Service role based in North Bristol offering excellent training, progression and benefits!... Read more

We have a great Customer Service role based in North Bristol offering excellent training, progression and benefits!... Read more


Are you passionate about customer service? Do you enjoy providing a premium level of customer service to each and every customer? Would you like to join a global leader in their industry as a Customer Service Advisor?

My client, based in Aztec West, is looking for a Customer Service Advisor to join their team.

Your daily duties will include:

  • Delivering a world class service by answering customer calls and placing orders accurately and promptly, whilst adding value through knowledge and ability where advice and solutions are required
  • Taking control and guiding the customer through the order process to ensure accurate order placement
  • Manage out of stock situations by offering alternative products
  • Offer solutions to customers based on product / application enquiry’s
  • Manage inbound enquiry’s using appropriate questioning
  • Upsell to customers where appropriate using product knowledge
  • All associated administration duties

You will be an excellent team player, hardworking, enthusiastic and willing to learn new skills whilst wanting to progress your career, experience is not required.

Working hours: Monday to Friday, 9 – 5:30pm

Salary: £18000 - £19000

  • 33 days holiday, inclusive of bank holidays
  • Free onsite car parking
  • Christmas period off
  • Intensive training
  • Excellent incentives – such as a summer BBQ (including a free bar and food)!
  • Pension contribution
  • Private health care

Please apply today if interested as interviews are taking place ASAP.

Contact Centre

CCTV Operator

Location: North Bristol
Posted: 19/06/2019

Salary: £17-20K
Job Type: Permanent

We are currently recruiting for both day and night shift CCTV work for our client in North Bristol... Read more

We are currently recruiting for both day and night shift CCTV work for our client in North Bristol... Read more


Do you have excellent customer service skills? Have you worked within a customer service focused role and are now looking to transfer those customer service skills in to an office environment? Equally my client is also looking for somebody with little experience but is a Gamer!

Working in a secure NSI Alarm Receiving Centre, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV for a well-established market leader!

This role is telephone based and the ideal candidate will have the ability to solve problematic situations, have good listening skills and patience, offering customers assurance and clarity. The main duties are:

  • Monitoring CCTV activity and images to determine what level of action needs to be taken
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk desk support
  • Updating and reporting on clients recorded information

There are 2 shift patterns you can apply for:

The day shift- 8am – 8pm working 4 days on, 4 days off.

Or

The night shift- 8pm – 8am working 4 nights on, 4 nights off. (you are required to complete 4 weeks of day time training before reverting to night shifts)

Salary:£18500 - £21000

(£8.45 during probation period (first 3 months), then £9ph, and then it goes up to £9.30 - £10.60 depending on performance - based on paid 182 hours per month)

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Pizza Friday – company orders pizza on the last Friday of the month
  • 1x Free cinema ticket per month
  • 1x Free coffee per week
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

If this role is of interest, please contact me today!

Contact Centre

Customer Service Representative

Location: North Bristol
Posted: 19/06/2019

Salary: £17-20K
Job Type: Permanent

Do you have excellent customer service experience? We have a great opportunity to start with out client on 22nd July!... Read more

Do you have excellent customer service experience? We have a great opportunity to start with out client on 22nd July!... Read more


Does the idea of becoming a Customer Assistant in a professional and friendly environment sound appealing?

Are you currently a Customer Service Advisor or have do you have natural customer service skills?

My client based in Aztec West, is looking for several Customer Assistants to join them on 22nd July 2019. (Interviews need to be completed by 27th June due to referencing)

Your daily duties will consist of:

  • Taking all incoming telephone calls, providing an excellent level of customer service
  • Managing all incoming live chat queries
  • Dealing with email communication
  • Any associated administration duties

You do not need to have lots of customer service experience as CV's are not a requirement !!! What is needed is individuals with a passion for customer service and a desire to learn.

In return you will receive:

  • Competitive starting salaries, which increase after the first 12 months
  • Up to a 20%%%% annual bonus scheme based on company and personal performance
  • 32 days' holiday (including bank holidays), which increases after two years
  • Flexible Working scheme, for example; Homeworking or condensed hours/shift pattern
  • Guaranteed to have your birthday off
  • Off-site parking with free shuttle bus to the office
  • Exclusive online shopping portal; you'll find excellent savings/ discounts from popular retailers, holidays, travel and so much more
  • Excellent opportunities to be involved in charity events and fundraising
  • Pension, which they will pay twice the amount you pay, up to 14%%%%
  • Money off for you and your family on insurance products – up to 50%%%% discount

Shifts:Monday-Friday between 8am-8pm, 7.5 hour shift on a 8-week rolling rota.

3 in 8 Saturdays and 2 in 8 Sundays (always a 5 day working week)

Contact Centre

Customer Service Advisor

Location: Central Bristol
Posted: 19/06/2019

Salary: £17-20K, £21-25K
Job Type: Permanent

We are recruiting for an excellent Customer Service Position with great benefits based in the City Centre... Read more

We are recruiting for an excellent Customer Service Position with great benefits based in the City Centre... Read more


Do you want to work for one of the UK’s leading financial institutions?

Do you want to move into or further your experience in a varied property claims handling role? 


Our client based in the City Centre, is looking for a number of Customer Service Advisors to join their established household team and deal with a varied caseload of property insurance claims.  The Customer Service Advisor will be responsible for registering, assessing, negotiating and settling such insurance claims while being committed to providing a high quality of service to customers. 

In return for the responsibilities of this role, full training is being offered, as well as recognition and reward through ongoing career development and the opportunity to study towards a Certificate in Insurance (CII).  This is in addition to a market leading salary plus annual company performance bonus, excellent holiday entitlement and overall benefits package, as well as the rare opportunity in this industry to work Monday to Friday office hours.


Daily duties to include:

  • Dealing with first notification of claims, including, household, travel, pet and personal accident
  • Taking and recording information relating to new claims
  • Managing claims in accordance with the policy issued
  • Assessing policy cover and appointing suppliers and experts as required
  • Reassuring and advising customers about the progress and outcome of their claim
  • Making decisions and processing claims settlements
  • Liaising with internal and external departments throughout the claims process
  • Recording and reporting of accurate workflow information for each claim



Due to the nature of this Customer Service Advisor role, you should be able to demonstrate excellent communication and organisation skills, as well as the ability to make decisions and meet deadlines.  You might have previous experience in claims or insurance, or maybe recent experience of dealing with customers over the phone.  You might even be a recent graduate with some customer service experience.  Either way, we would love to hear from you!  

If you are interested in this Customer Service Advisor position or would like to hear more details, then please contact me ASAP as our client is looking to move quickly on this role.   

Contact Centre

Claims Handler

Location: Central Bristol
Posted: 19/06/2019

Salary: £17-20K, £21-25K
Job Type: Permanent

We have a great Claims Handler opportunity suitable for experienced Claims Handler or graduates!... Read more

We have a great Claims Handler opportunity suitable for experienced Claims Handler or graduates!... Read more


Do you want to work for one of the UK’s leading financial institutions?

Do you want to move into or further your experience in a varied property claims handling role? 


Our client based in the City Centre, is looking for a number of Claims Handlers to join their established household team and deal with a varied caseload of property insurance claims.  The Claims Handler will be responsible for registering, assessing, negotiating and settling such insurance claims while being committed to providing a high quality of service to customers. 

 

In return for the responsibilities of this role, full training is being offered, as well as recognition and reward through ongoing career development and the opportunity to study towards a Certificate in Insurance (CII).  This is in addition to a market leading salary plus annual company performance bonus, excellent holiday entitlement and overall benefits package, as well as the rare opportunity in this industry to work Monday to Friday office hours.


Daily duties to include:

  • Dealing with first notification of claims, including, household, travel, pet and personal accident
  • Taking and recording information relating to new claims
  • Managing claims in accordance with the policy issued
  • Assessing policy cover and appointing suppliers and experts as required
  • Reassuring and advising customers about the progress and outcome of their claim
  • Making decisions and processing claims settlements
  • Liaising with internal and external departments throughout the claims process
  • Recording and reporting of accurate workflow information for each claim



Due to the nature of this Claims Handler role, you should be able to demonstrate excellent communication and organisation skills, as well as the ability to make decisions and meet deadlines.  You might have previous experience in claims or insurance, or maybe recent experience of dealing with customers over the phone.  You might even be a recent graduate with some customer service experience.  Either way, we would love to hear from you!  

If you are interested in this Claims Handler role or would like to hear more details, then please contact me ASAP as our client is looking to move quickly on this role.   

 

Contact Centre

Head of Data Science

Location: Central Bristol
Posted: 19/06/2019

Salary: £50K+
Job Type: Permanent

We are looking for an experienced Data Scientist to join our client and lead their team!... Read more

We are looking for an experienced Data Scientist to join our client and lead their team!... Read more


Are you an experienced Data Scientist or Insight Data Manager?

Do you enjoy liaising with different people?

Our client based in Bristol city centre is urgently looking for an experienced and senior Data Scientist to lead their existing team of 9. In return, they are offering an extremely competitive salary, office hours, 27 days holiday (plus 8 bank holidays) rising with length of service, excellent pension contribution, amongst other things.

This is also a great opportunity to develop this position and its standing within the organistation as you will be reporting directly into the Director of Science and the Board.

The Head of Data Science will take full responsibility for the development, organisation, implementation and delivery of core and highly specialist, scientific computational services which underpin the daily operations of the organisation.

Daily responsibilities will include:

  • To devise and implement suitable testing and version control procedures for in-house developed systems to ensure accuracy and consistency of the output
  • To develop appropriate data backup and archiving procedures for the systems and ensure that the necessary training is in place
  • To develop safe methods of collecting and storing images and data from external sites and professional partners
  • To effectively manage the Scientific Computing Group budget and other specific budgets
  • To manage the procurement of specialised computing equipment, software, licences and consumables
  • To manage the scientific team effectively through one to ones and ensuring that the team work coherently to maximise its efficiencies within the business
  • To devise the scientific strategies for the department and present them to the Board and Directors
  • To initiate and support research projects including preparing proposals and applying for funding

 

Due to the nature of the position it is vital that the Head of Data Science has experience of working successfully in a similar position, is passionate about the work that they do, and their technical skills are supported with a degree in Computer Science. It would be advantageous for this person to have a PHD in Computer Science, but this is not essential.

If you are keen to discuss this further, then please contact us on hello@peartreerecruitment.com

Contact Centre

Complaints Handler

Location: Central Bristol
Posted: 19/06/2019

Salary: £21-25K, £26-30K, £31-40K
Job Type: Contract

This is an excellent opportunity for an experienced Complaints Handler to join our client based in Central Bristol.... Read more

This is an excellent opportunity for an experienced Complaints Handler to join our client based in Central Bristol.... Read more


Do you have experience of life, pensions and/or wealth financial products?

Have you worked in complaints?

Our client is a leading global provider of wealth and investment management services. They are looking for an experienced Complaints Handler to join an existing team on a 6 month fixed term contract.  The Complaints Handler will ensure that all complaints received are managed and resolved in accordance with established procedures and standards. 

Due to the importance of this role in avoiding financial and regulatory risk to the company, the Complaints Handler should have their Level 3 Certificate in Financial Services (CII / FPC).  In return, there is a competitive annual salary and an extensive benefits package on offer. This is in addition to Monday to Friday office hours in their City Centre office.

Responsibilities of the Complaints Handler will include:

  • Managing a caseload of complaints occurring throughout the customer journey
  • Ensuring complaints are logged, managed and resolved in accordance with the requirements and guidelines of the FCA’s Dispute Resolution Handbook
  • Engaging with internal stakeholders to support the investigation and resolution of complaints
  • Liaising directly with the FCA and FOS in connection with any complaints referred to them for final review
  • Thinking outside of the box to improve processes and drive efficiencies

Due to the nature of this Complaints Handler role, strong investigation, administration and customer service skills are required.  This is alongside a good knowledge of life, pensions and/or wealth financial products.   

For further information, then please do apply or contact me on the enclosed details.