Contact Centre

Customer Service Representative

Location: Bristol
Posted: 05/12/2018

Salary: £21-25K
Job Type: Permanent

We're looking for someone looking to thrive in a customer service environment providing excellent customer care!... Read more

We're looking for someone looking to thrive in a customer service environment providing excellent customer care!... Read more


Do you have experience within financial services and are you keen to provide an excellent customer journey?

Our client is a leading provider in financial services with offices based across the global. Based in their office in Bristol, they are looking to expand their team and hire a Customer Service Representative. Client care, where the successful Customer Service Representative will be based, is at the centre of their success, so our client is looking for someone who will put emphasis on this and will thrive in providing an excellent customer service.

The Customer Service Representatives responsibilities will include:

  • Continually focus on delivery of excellent customer service to ensure that the Company is highly valued by our clients
  • Manage high volumes of calls and emails from Financial Advisers, Clients, Sales Team and Third-Party Service Providers
  • Investigate and resolve complex queries/issues within service standards ensuring ownership through to completion
  • Provide training support to Financial Advisers as and when directed
  • Manage all online queries through to completion
  • Complete basic administration processes and produce client documentation
  • Provide online support and guidance for New Business applications on Portal

 

We are looking for someone with excellent Customer Service and relationship management skills so a candidate who has experience of working in contact/call centre environment ideally in financial services would be beneficial.

In return the successful Customer Service Representative will work office hours (Monday-Friday), get a competitive annual salary and be entitled to excellent company benefits (including pension, bonus and discount on insurance products).

If you are interested in applying for this position or hearing more details, then please contact me ASAP.

Contact Centre

Telephone Market Researcher

Location: North Bristol
Posted: 04/12/2018

Salary: £17-20K
Job Type: Temporary

Do you enjoy working on the phones and meeting daily targets? We're looking for someone to join our clients fast-paced environment!... Read more

Do you enjoy working on the phones and meeting daily targets? We're looking for someone to join our clients fast-paced environment!... Read more


Do you have excellent customer service skills? Are you confident on the telephone and able to work in a fast- paced environment?

We’re looking for an enthusiastic, proactive and motivated team player with a fantastic phone manner to join the team, in Bradley Stoke, as a Market Researcher. You’ll be working with the sales team during the most exciting time of the year. You’ll be researching the education sector market, over the phone, asking schools/academies if they would like an insurance quote as they are due to renew – you’ll pass on any successful calls to the sales team to follow up on.

This role will suit someone who likes to work in a fast-paced environment and who is motivated by achieving daily and monthly targets.

Daily duties to include:

  • You’ll be pro-actively calling schools and academies to ask if they would like an insurance quote as they are due for renewal
  • You’ll direct the interested party to an online application form or email them one – you’ll guide anyone who needs assistance through the application form process
  • Once a form is received, you’ll follow up on any missing information
  • You may need to handle in-bound calls. You would need to deal with them professionally, handle the inquiry or pass it to a colleague when appropriate to do so

Benefits:

  • Potential to extend the contract or progress to an Insurance Consultant
  • Opportunity to work with a highly motivated team within this market-leading insurance brand
  • Equivalent of an £18,000 salary (£1,500/month), plus performance-based cash incentives along the way
  • Full training is provided

Monday – Friday 9am – 5:30pm

Initial 6-month fixed term contract – potential opportunity to extend/go permanent

Start date – Thursday 3 January 2019.

Contact Centre

Customer Service Advisor

Location: Bristol
Posted: 04/12/2018

Salary: Per Hour
Job Type: Temporary

We have a great opportunity for individuals looking for a temporary Customer Service role to gain experience in a contact centre environment!... Read more

We have a great opportunity for individuals looking for a temporary Customer Service role to gain experience in a contact centre environment!... Read more


Do you know you have great customer service skills, but you haven’t worked in a customer service environment?

Are you looking for the opportunity to provide excellent customer service, whilst working Monday – Friday 9 – 5:30, in Aztec West?

My client is looking for 12, very customer focused individuals, to join them on a 12-week temporary contract starting the 14 January 2019 – weekly pay! *** Please note after this 12-week period you will have the option to apply for a permanent role.

Duties to include:

  • Taking incoming telephone calls from customers
  • Taking incoming payment requests from customers
  • All associated admin duties

In return you will be working for the UK's most trusted and recommended insurance company with plenty of additional benefits along the way.

This opportunity is suited to anyone from any walk of life – as long as you have the passion and drive to provide the best customer service in an office setting.

Hours: Monday – Friday: 9am – 5:30pm

Pay: £8.97 per hour working 37.5 hours per week.

Interviews are taking place at the Pear Tree office until the 11th December – if you would like to interview for this opportunity, please apply today!

Contact Centre

Night Shift Operator

Location: North Bristol
Posted: 04/12/2018

Salary: £17-20K
Job Type: Permanent

Do you have experience within a security environment and working night shifts? Get in touch!... Read more

Do you have experience within a security environment and working night shifts? Get in touch!... Read more


Do you want to work for an industry leading and award-winning CCTV Operating and Alarm Receiving Centre in North Bristol?

Working in a secure NSI accredited environment, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV for a well-established market leader!

The night shift = 8pm – 8am working 4 on, 4 off.

Salary = £19000 - £23000 pa DOE

This role is telephone based and the ideal candidate will have worked on telephones in their previous role not necessarily within the security industry, whilst using different databases. The main duties are:

  • Monitoring CCTV activity and images to determine what level of action needs to be taken
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk support
  • Updating and reporting on clients recorded information

You will have the ability to multi-task and watch several CCTV screens simultaneously, whilst being able to use your judgement to determine the seriousness of the situation, – full in-depth training will be provided for at least the first 3 weeks.

If successful you will attend a course to obtain the SIA CCTV qualification (Company Funded).

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

If this role is of interest, please contact me today as interviews are taking place soon!

Contact Centre

Motor Claims Handler

Location: Central Bristol
Posted: 04/12/2018

Salary: £17-20K
Job Type: Permanent

Are you looking for your next Motor Claims role? Our client who has an established team is looking to expand!... Read more

Are you looking for your next Motor Claims role? Our client who has an established team is looking to expand!... Read more


Do you want to work for one of the UK’s leading financial institutions?

Do you want to move into or further your experience in a varied motor claims handling role?

Our client, based in the City Centre is looking for several Claims Handlers to join their established team and deal with a caseload of motor claims. The Claims Handler will be responsible for registering, assessing, negotiating and settling claims and providing a high quality of service to customers.

In return for the responsibilities of this role, full training is being offered, as well as recognition and reward through ongoing career development. This is in addition to a market leading salary, excellent holiday entitlement and overall benefits package, as well as the rare opportunity in this industry to work Monday to Friday office hours.

Daily duties to include:

  • Managing claims in accordance with the policy issued, assessing information required for effective settlement
  • Assessing policy cover and making decisions on liability
  • Negotiating claims settlements, to be fair and reasonable to customers and the business and within agreed deadlines
  • Reassuring and advising customers about the progress and outcome of their claim
  • Liaising with internal and external departments throughout the claims process
  • Recording and reporting of accurate workflow information for each claim
  • Meeting standards of customers service excellence, as well as quality and productivity requirements
  • Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
  • Adhering to external regulations and guidelines and internal policies and procedures

Due to the nature of this role, previous experience of motor claims handling and/or credit hire would be beneficial. The successful candidate should be able to demonstrate excellent communication and organisation skills, as well as the ability to make decisions and meet deadlines.

If you are interested in this position or would like to hear more details then please contact me ASAP as our client is looking to move quickly on these roles.

Contact Centre

Senior Customer Service Advisor

Location: North Bristol
Posted: 04/12/2018

Salary: £21-25K
Job Type: Permanent

Due to continued success our client is looking to expand their team, with a start date of 28th January we can help you secure your 2019 career!... Read more

Due to continued success our client is looking to expand their team, with a start date of 28th January we can help you secure your 2019 career!... Read more


Are you passionate about providing excellent customer service?

Do you want to work in a role where you will make a real difference?

We are proud to recruit for one of Bristol’s employers of choice; an employer that really empowers their people to make decisions and find solutions for their customers. The disabled customers you support will have a vehicle leased through the company that is either adapted or non-adapted to suit their needs. This scheme enables them to enjoy quality of life by staying mobile through the use of their car.

The variety of queries that you answer will include; contract amendments and cancellations through to complaint handling. This, when coupled with the vulnerability of the customers you are supporting will mean that no two calls will be the same.

You won’t be working in a typical contact centre environment where you feel pressured to get through the calls as quickly as possible Rather, you will take the time that is needed to ensure the customer’s needs are met and you will end the call feeling confident that you did everything that you could for them. Yes, there will be times where the calls will be tough. However, the help and support you provide will really make a difference and you will find this hugely rewarding as a result.

In order to get you ready for this role, you will receive market leading training and ongoing support. This is as well as a fantastic starting salary and benefits package. Based in their state-of-the-art office based in North Bristol, there is plenty of onsite and offsite parking available, as well as public transport links.

Due to their ongoing success, we are recruiting monthly for this fantastic opportunity. If you want to be part of a customer service team that really do go that extra mile for their customers, then we want to hear from you! This role is to start on 28th January, with assessment centres taking place soon!

Contact Centre

Customer Service Assistant

Location: North Bristol
Posted: 04/12/2018

Salary: £17-20K
Job Type: Permanent

We... Read more

We... Read more


Are you looking to use those fab customer service skills of yours to work in an office voted as most recommended, most trusted and best loved?

With a start date of the 7th of January, my client, based in Aztec West is seeking Customer Representatives to join their fun and friendly customer service team.

Your daily duties will consist of:

  • Taking all incoming telephone calls, providing an excellent level of customer service
  • Managing all incoming live chat queries
  • Dealing with email communication
  • Any associated administration duties

You do not need to have lots of experience as CV's are not a requirement !!!- What is needed is individuals with a passion for customer service and a desire to learn. You will be a great team player, easy to get on with and have a confident and can-do personality.

In return you will receive:

  • Competitive starting salaries, which increase after the first 12 months
  • Up to a 20%%%% annual bonus scheme based on company and personal performance
  • 32 days' holiday (including bank holidays), which increases after two years
  • Flexible Working scheme, for example; Homeworking or condensed hours/shift pattern
  • Guaranteed to have your birthday off
  • Off-site parking with free shuttle bus to the office
  • Exclusive online shopping portal; you'll find excellent savings/ discounts from popular retailers, holidays, travel and so much more
  • Excellent opportunities to be involved in charity events and fundraising
  • Pension, which they will pay twice the amount you pay, up to 14%%%%
  • Money off for you and your family on insurance products – up to 50%%%% discount

Shifts: Monday-Friday between 8am-8pm, 7.5 hour shift on a 8-week rolling rota.

Occassional weekends.

Please apply today to discuss further - cut off point for final interview is December 13th 2018.

Contact Centre

Customer Assistance Advisor

Location: Central Bristol
Posted: 04/12/2018

Salary: £17-20K
Job Type: Permanent

We... Read more

We... Read more


Are you looking for a customer service role offering plenty of variety? Do you have great customer service skills whilst also being able to process administrative duties?

If so, our client that boasts an office in a prime City Centre location is looking for several Medical Claims Handlers to join their back-office travel team due to ongoing growth.

The Medical Claims Handler role offers an excellent opportunity for someone to work in a varied customer service role where no two claims are the same. Full training and ongoing support will be offered to the successful candidate

Daily duties to include:

  • Assessing the severity of the claim and urgency of assistance required to decide on the best course of action
  • Arranging medical services for customers and reviewing reports (hospitalisation, treatments, appointments etc)
  • Booking services for family members (flights, accommodation, transport etc)
  • Organising the logistics of getting customers home (commercial flights, air ambulances etc)
  • Managing services on deceased cases (repatriations, burials, cremations etc)
  • Completing a daily list of actions required to progress open claims and updating customers and family members accordingly
  • Ensuring costs of services are accurately estimated and guarantees of payment are issued
  • Co-ordinating services with internal teams and gaining an excellent working knowledge of external suppliers throughout the world
  • Dealing with all emergency and non-emergency claims in a calm, organised and empathetic manner
  • Capturing all information on the internal database and completing all associated claims administration

Due to the nature of the Medical Claims Handler role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills.

Our client would also like to hear from any language speakers although this is not a requirement.

As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m.

If you are interested in this position or would like to hear more details then please contact me.