Contact Centre

Team Leader

Location: Central Bristol
Posted: 19/04/2019

Salary: £21-25K
Job Type: Permanent

Do you have a strong Contact Centre background and you are passionate about leading a team?... Read more

Do you have a strong Contact Centre background and you are passionate about leading a team?... Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about managing a team to deliver the best customer experience?

If so, our client that boasts an office in a prime City Centre location is looking for an experienced Team Leader to manage a team of Insurance Claims Negotiators.  The team, which will include up to 12 direct reports, deals with various travel insurance claims.

Full training and ongoing support will be offered to the successful candidate.  A competitive annual salary with annual bonus and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours 8.30 a.m. to 5.00 p.m. 

Daily duties to include:

  • Leading and motivating a team to ensure all customer interactions are handled promptly and professionally
  • Coaching team members and providing structured feedback to drive continuous improvement
  • Monitoring and assessing the competence of each team member in accordance with internal targets and external requirements
  • Conducting call monitoring to ensure ongoing compliance with company standards
  • Identifying opportunities to improve claims handling processes and following these through
  • Managing staff absence in line with company policies
  • Conducting regular 121’s with team members and formal performance appraisals to review performance objectives and formulate training and development plans
  • Conducting regular team meetings to communicate necessary information
  • Assisting with the recruitment and induction of new team members
  • Identifying and acting upon any fraud indicators and key risks
  • Maintaining a good knowledge of policy wording and the claims lifecycle so acting as a point of contact for escalated queries and complaints
  • Investigating potential disciplinary situations and conducting disciplinary headings where appropriate 

Due to the nature of the Team Leader role, it is important that the successful candidate demonstrates strong contact centre leadership experience.  A good working knowledge and understanding of the claims insurance market and associated FCA regulations would be beneficial but not essential.  

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is looking to move quickly on this role.

Contact Centre

Claims Negotiator

Location: Central Bristol
Posted: 19/04/2019

Salary: £17-20K
Job Type: Permanent

We have a new opportunity for an experienced Customer Service Advisor to join our client in a varied role, based in a prime City Centre location... Read more

We have a new opportunity for an experienced Customer Service Advisor to join our client in a varied role, based in a prime City Centre location... Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you looking for a varied role where you will have the opportunity to learn how to manage travel claims?

If so, our client that boasts an office in a prime City Centre location is now looking for several motivated and organised people to join their established travel team. The Claims Negotiator will be responsible for assessing, negotiating and settling travel insurance claims and providing a high quality of service to customers. Full training and ongoing support will be offered to the successful candidate. A competitive annual salary with an increase after successful passing of probation and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours 8.30 a.m. to 5.00 p.m.

Daily duties to include:

  • Managing travel insurance claims in accordance with the specific policy issued and instructions received from Underwriters
  • Liaising with customers and third parties to source required information and evidence in support of claim to ensure their timely settlement
  • Advising customers through inbound and outbound calls, about the progress and outcome of their claim
  • Negotiating claims settlements in a cost-effective manner, which is fair and reasonable to customers
  • Identifying and forwarding potentially fraudulent and false claims to the relevant department
  • Liaising with internal and external departments throughout the claims process, communicating accurately and effectively
  • Logging all correspondence, recording and updating relevant information on the claims system
  • Meeting standards of customers service excellence, as well as quality and productivity requirements
  • Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
  • Adhering to external regulations and guidelines and internal policies and procedures

Due to the nature of the Claims Negotiator role, good numerical and communication skills are crucial, therefore GCSE Maths and English at Grade C or above (or equivalent) should be possessed. Previous contact centre experience is also required, ideally within insurance or claims, although this does not necessarily need to be within travel. Even with this knowledge, it is expected that the successful candidate will take up to 6 months to be fully understanding of the role and its duties.

If you are interested in this position or would like to hear more details then please contact me ASAP

Contact Centre

Customer Service Agent

Location: Central Bristol
Posted: 19/04/2019

Salary: £17-20K
Job Type: Permanent

Are you flexible with your working pattern and you are looking for your next Customer Service Administration role? Apply today!... Read more

Are you flexible with your working pattern and you are looking for your next Customer Service Administration role? Apply today!... Read more


Our client that boasts an office in a prime City Centre location is looking for an experienced Customer Service Agent to join their medical travel claims team.

Dealing with the first notification of medical travel insurance claims or the co-ordination of these claims, the Customer Service Administrator role offers an excellent opportunity for someone to further develop their customer service skills.

Daily duties of the Customer Service Administrator will include:

  • Acting as the first point of contact for customers abroad and requiring medical assistance
  • Registering new cases on the internal system and capturing all relevant information
  • Applying a triage system based on the severity of the claim and urgency of assistance required
  • Informing customers of the correct procedures in an empathetic manner
  • Arranging medical services for customers and reviewing reports
  • Booking services for family members and organising the logistics of getting customers home
  • Ensuring claims are co-ordinated and progress efficiently
  • Dealing with all claims in a calm and empathetic manner
  • Capturing all information on the internal database
  • Meeting standards of customer service excellence

Due to the nature of the Customer Service Administrator role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills. While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.

As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.

If you are interested in this position or would like to hear more details, then please contact us ASAP.

Contact Centre

Night Shift Worker

Location: North Bristol
Posted: 18/04/2019

Salary: £17-20K
Job Type: Permanent

Do you work night shifts and you are looking for your next career move in an award-winning company?... Read more

Do you work night shifts and you are looking for your next career move in an award-winning company?... Read more


Have you worked night shifts before?

Do you want to work within the security industry, in a control room, as a Night Shift Operator?

As a Night Shift Operator, you will be monitoring multiple CCTV screens for various different businesses across the UK. You will be in a small team covering a 12 hour shift, between the hours of 8pm and 8am, working 4 nights on and 4 nights off.

You will be a organised and pro-active individual who is able to act quickly in high pressure situations, you will be able to multitask and use various computer systems at one time.

The ideal candidate will have worked within a customer service focused role. it is desirable that you have worked night shifts before. The client has also expressed a keen interest in candidates who are 'Gamers'.

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Pizza Friday – company orders pizza on the last Friday of the month
  • 1x Free cinema ticket per month
  • 1x Free coffee per week
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

Salary: £19000 - £21000

Start date: ASAP

If this role is of interest, please contact me today!

Contact Centre

Appointment Maker

Location: North Bristol
Posted: 18/04/2019

Salary: £17-20K, £21-25K
Job Type: Permanent

Our client, who delivers specialist insurance solutions is looking for someone to join their team. This is an exciting opportunity!... Read more

Our client, who delivers specialist insurance solutions is looking for someone to join their team. This is an exciting opportunity!... Read more


Based in North Bristol, my client has been delivering specialist insurance solutions in to the Social Care and Charity Sector for over 25 years, recently partnering with a leading insurance broker, they are now fiercely strong in the world that is insurance!

Come and join the team at this exciting time and start your career, as most of us have, at entry level, but with real potential to excel and progress, with constant support and guidance from the friendly team around you.

My client is looking for a candidate who is comfortable talking over the telephone, who is tenacious and resilient. You may have worked over the telephone in previous roles, within sales or customer service and have a confident and 'can do' attitude.

Daily duties to involve:

  • Researching and connecting with new clients
  • Contacting lapsed clients
  • Speaking with clients that may have had insurance recently
  • All associated data entry

Within this role you will be making calls to clients, their commercial insurance is due for renewal, you will be discussing the clients needs and booking them in to speak with an Insurance Consultant, or transferring them through.

In return you will enjoy working Monday - Friday: 9am - 5pm, access to free car parking, a generous holiday allowance, competitive salary and much more.

Please apply today as my client is looking for somebody ASAP.

Contact Centre

Customer Service Assistant

Location: Field
Posted: 18/04/2019

Salary: £21-25K
Job Type: Permanent

We currently have an exciting opportunity, based in Croydon, for a Customer Service Assistant to join our clients established team.... Read more

We currently have an exciting opportunity, based in Croydon, for a Customer Service Assistant to join our clients established team.... Read more


Do you want to join the UK’s most recommendedmost trusted and recently voted as one of Britain’s best for the customer service they provide, as a Customer Service Assistant?

As a Customer Service Assistant, you will be passionate about customer service and wanting to take that next step in your career in to a professional office environment.

You may have gained your excellent customer service skills from the retail/hospitality/care sector or you could have worked in an office environment previously? Either way, if you feel you have great customer service skills, I would love to hear from you.

Recognised for putting their people first, my client is offering an opportunity that has promising career potential, for forward thinking and driven individuals, this role is based in Croydon, just a 5-minute walk from East Croydon train station.

Daily duties to include:

  • Taking incoming telephone calls from customers providing an excellent level of customer service with a one stop resolution
  • Dealing with a variety of queries from a quotation for a new policy through to a general enquiry about a current policy
  • Responding to incoming emails and using live chat
  • All associated administration duties

Shifts:Monday-Friday between 8am-8pm. 37.5 hours per week on an 8-week rolling rota. You would work 3 in 8 Saturdays and 2 in 8 Sundays

Benefits:

  • A competitive starting salary, which will increase after the first 12 months
  • Up to a 20%%%% annual bonus scheme based on company and personal performance
  • 24 days holiday, which increases after two years
  • Relaxed, smart casual dress code
  • Exclusive online shopping portal; you'll find excellent savings/ discounts from popular retailers, holidays, travel and so much more!
  • Excellent opportunities to be involved in charity events and fund-raising
  • Pension, paying twice the amount you pay, up to 14%%%%
  • Money off for you and your family for insurance products - up to 50%%%% discount.

Please apply today to discuss this opportunity further, interviews will be taking place next week!

Contact Centre

Vehicle Damage Assessor

Location: Central Bristol
Posted: 17/04/2019

Salary: £21-25K
Job Type: Permanent

Do you have some previous vehicle technical or body shop experience and you are looking to move into a claims role?... Read more

Do you have some previous vehicle technical or body shop experience and you are looking to move into a claims role?... Read more


Are you an experienced mechanic with office-based experience?

Are you looking for a new challenge within the insurance industry?

Our client based in the City Centre are looking for an experienced Warranty Claims Assessor to join their existing team. It is essential that the successful Warranty Claims Assessor has previous experience to ensure that they can make an immediate impact to the team.

The Warranty Claims Assessor’s daily responsibilities to include:

  • Determining cause of mechanical failures and identifying any fraudulent claims
  • Making a considered decision on the validity of claims based on policy coverage
  • Agreeing and negotiating the scope of repairs/replacement and costings with garage/s
  • Liaising with customers and garages to achieve effective resolution of claims in accordance with policy terms and conditions
  • Validating received invoice costs
  • Negotiating claims settlements where appropriate in a cost-effective manner, which is fair and reasonable to customers
  • Meeting performance indicators, as agreed during performance reviews
  • Reviewing and maintaining knowledge levels for the job and keeping up-to-date with departmental changes.
  • Communicating clearly, accurately and effectively with internal and external customers
  • Dealing with telephone calls in a customer-focused way, ensuring that service levels and standards are maintained

Due to the nature of this role, the successful Warranty Claims Assessor should have previous vehicle technical experience and/or qualifications and some previous body shop experience. In return, they are offering an excellent salary, with a strong overall benefits package, and Monday – Friday 9.00 a.m. – 5.30 p.m. office hours.

Our client is keen to get the successful Warranty Claims Assessor in place ASAP so for further details or to apply for this position please contact me.

Contact Centre

Senior Customer Service Advisor

Location: North Bristol
Posted: 12/04/2019

Salary: £21-25K
Job Type: Permanent

Due to our Clients' ongoing success, we are recruiting monthly for this fantastic Customer Service opportunity!... Read more

Due to our Clients' ongoing success, we are recruiting monthly for this fantastic Customer Service opportunity!... Read more


Are you passionate about providing excellent customer service?

Do you want to work in a role where you will make a real difference?

We are proud to recruit for one of Bristol’s employers of choice; an employer that really empowers their people to make decisions and find solutions for their customers. As a Senior Customer Service Advisor, the disabled customers you support will have a vehicle leased through the company that is either adapted or non-adapted to suit their needs. This scheme enables them to enjoy quality of life by staying mobile through the use of their car.

The variety of queries that you answer as a Senior Customer Service Advisor will include; contract amendments and cancellations through to complaint handling. This, when coupled with the vulnerability of the customers you are supporting will mean that no two calls will be the same.

You won’t be working in a typical contact centre environment where you feel pressured to get through the calls as quickly as possible. Rather, you will take the time that is needed to ensure the customer’s needs are met and you will end the call feeling confident that you did everything that you could for them. Yes, there will be times where the calls will be tough. However, the help and support you provide as a Senior Customer Service Advisor will really make a difference and you will find this hugely rewarding as a result.

In order to get you ready for this role of Senior Customer Service Advisor, you will receive market leading training and ongoing support. This is as well as a fantastic starting salary and benefits package. Based in their state-of-the-art office based in North Bristol, there is plenty of onsite and offsite parking available, as well as public transport links.

Due to their ongoing success, we are recruiting monthly for this fantastic opportunity. If you want to be part of a customer service team that really do go that extra mile for their customers, then we want to hear from you!