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Latest Jobs

Finance

Fraud Investigator

Location: Central Bristol
Posted: 05/12/2018

Salary: £17-20K
Job Type: Permanent

If you are interested in handling claims and working within an office environment working Monday - Friday... Read more

If you are interested in handling claims and working within an office environment working Monday - Friday... Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you interested in furthering your experience in handling fraudulent claims?

If so, our client that boasts an office in a prime City Centre location is looking for a Fraud Investigator to identify and manage travel insurance claims that may be fraudulent through to conclusion. Working as part of the Specialist Investigation Team, the Fraud Investigator will be responsible for assessing, negotiating and settling claims passed in accordance with the policy issued and underwriting instructions received.

Full training and ongoing support will be offered to the successful candidate. A competitive annual salary with annual bonus and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours 8.30 a.m. to 5.00 p.m.

Daily duties of the Fraud Investigator will include:

  • Ensuring that any fraud indicator passed from the claims negotiating team is acted upon
  • Identifying fraud cases at source by reviewing new claims forms received in the post and by email
  • Working alongside the team to conduct investigations into claims where fraud risks have been identified
  • Gathering and analysing further intelligence from various sources required to settle or decline claims
  • Passing cases onto internal departments where further action is required
  • Negotiating claims settlements where appropriate in a cost-effective and fair manner for customers
  • Recording and updating customer information accurately and inputting into the company claims system
  • Working towards achieving company fraud saving targets
  • Employing best practice and providing a high quality of service to customers
  • Meeting agreed quality and productivity standards

Due to the nature of the Fraud Investigator role, it is important that the successful candidate demonstrates previous experience handling fraudulent insurance claims and a good understanding of fraud risk indicators. If not specifically fraud, then experience of claims handling or underwriting where there has been a need to identify potential fraud would be beneficial. This is alongside excellent written and verbal communication, as well as planning and organisation skills and the ability to interact with all levels, both internally and externally.

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is looking to move quickly on this role.

Contact Centre

Customer Service Representative

Location: Bristol
Posted: 05/12/2018

Salary: £21-25K
Job Type: Permanent

We're looking for someone looking to thrive in a customer service environment providing excellent customer care!... Read more

We're looking for someone looking to thrive in a customer service environment providing excellent customer care!... Read more


Do you have experience within financial services and are you keen to provide an excellent customer journey?

Our client is a leading provider in financial services with offices based across the global. Based in their office in Bristol, they are looking to expand their team and hire a Customer Service Representative. Client care, where the successful Customer Service Representative will be based, is at the centre of their success, so our client is looking for someone who will put emphasis on this and will thrive in providing an excellent customer service.

The Customer Service Representatives responsibilities will include:

  • Continually focus on delivery of excellent customer service to ensure that the Company is highly valued by our clients
  • Manage high volumes of calls and emails from Financial Advisers, Clients, Sales Team and Third-Party Service Providers
  • Investigate and resolve complex queries/issues within service standards ensuring ownership through to completion
  • Provide training support to Financial Advisers as and when directed
  • Manage all online queries through to completion
  • Complete basic administration processes and produce client documentation
  • Provide online support and guidance for New Business applications on Portal

 

We are looking for someone with excellent Customer Service and relationship management skills so a candidate who has experience of working in contact/call centre environment ideally in financial services would be beneficial.

In return the successful Customer Service Representative will work office hours (Monday-Friday), get a competitive annual salary and be entitled to excellent company benefits (including pension, bonus and discount on insurance products).

If you are interested in applying for this position or hearing more details, then please contact me ASAP.

Contact Centre

Telephone Market Researcher

Location: North Bristol
Posted: 04/12/2018

Salary: £17-20K
Job Type: Temporary

Do you enjoy working on the phones and meeting daily targets? We're looking for someone to join our clients fast-paced environment!... Read more

Do you enjoy working on the phones and meeting daily targets? We're looking for someone to join our clients fast-paced environment!... Read more


Do you have excellent customer service skills? Are you confident on the telephone and able to work in a fast- paced environment?

We’re looking for an enthusiastic, proactive and motivated team player with a fantastic phone manner to join the team, in Bradley Stoke, as a Market Researcher. You’ll be working with the sales team during the most exciting time of the year. You’ll be researching the education sector market, over the phone, asking schools/academies if they would like an insurance quote as they are due to renew – you’ll pass on any successful calls to the sales team to follow up on.

This role will suit someone who likes to work in a fast-paced environment and who is motivated by achieving daily and monthly targets.

Daily duties to include:

  • You’ll be pro-actively calling schools and academies to ask if they would like an insurance quote as they are due for renewal
  • You’ll direct the interested party to an online application form or email them one – you’ll guide anyone who needs assistance through the application form process
  • Once a form is received, you’ll follow up on any missing information
  • You may need to handle in-bound calls. You would need to deal with them professionally, handle the inquiry or pass it to a colleague when appropriate to do so

Benefits:

  • Potential to extend the contract or progress to an Insurance Consultant
  • Opportunity to work with a highly motivated team within this market-leading insurance brand
  • Equivalent of an £18,000 salary (£1,500/month), plus performance-based cash incentives along the way
  • Full training is provided

Monday – Friday 9am – 5:30pm

Initial 6-month fixed term contract – potential opportunity to extend/go permanent

Start date – Thursday 3 January 2019.

Contact Centre

Customer Service Advisor

Location: Bristol
Posted: 04/12/2018

Salary: Per Hour
Job Type: Temporary

We have a great opportunity for individuals looking for a temporary Customer Service role to gain experience in a contact centre environment!... Read more

We have a great opportunity for individuals looking for a temporary Customer Service role to gain experience in a contact centre environment!... Read more


Do you know you have great customer service skills, but you haven’t worked in a customer service environment?

Are you looking for the opportunity to provide excellent customer service, whilst working Monday – Friday 9 – 5:30, in Aztec West?

My client is looking for 12, very customer focused individuals, to join them on a 12-week temporary contract starting the 14 January 2019 – weekly pay! *** Please note after this 12-week period you will have the option to apply for a permanent role.

Duties to include:

  • Taking incoming telephone calls from customers
  • Taking incoming payment requests from customers
  • All associated admin duties

In return you will be working for the UK's most trusted and recommended insurance company with plenty of additional benefits along the way.

This opportunity is suited to anyone from any walk of life – as long as you have the passion and drive to provide the best customer service in an office setting.

Hours: Monday – Friday: 9am – 5:30pm

Pay: £8.97 per hour working 37.5 hours per week.

Interviews are taking place at the Pear Tree office until the 11th December – if you would like to interview for this opportunity, please apply today!

Business Services

Administrator

Location: North Bristol
Posted: 04/12/2018

Salary: Per Hour
Job Type: Temporary

We have a temporary position based in North Bristol for someone looking for office experience!... Read more

We have a temporary position based in North Bristol for someone looking for office experience!... Read more


We are recruiting for a Fleet Administrator to join our clients team based in Emerson’s Green.

Your main duties will include:

·         Support and administer vehicle tracking requests

·         Support the vehicle ordering administrator with adhoc admin duties 

·         Support the wider team with administration on fleet projects

·         Assist with telephone queries and requests through resource mailboxes

·         Support the Fleet Manager and Fleet Team in delivery of the Fleet strategy

·         Produce reports on an adhoc and periodic basis for the wider business/ suppliers

·         Ensure Data accuracy within Systems

This role is Monday - Friday 8 a.m. - 5 p.m. and you must commit to at least 3 months.

We are looking for someone who aspires to help people and strives to provide the best service for clients. As well as this, the successful candidate will have an excellent understanding of Excel, Outlook and Microsoft Word.

This role is to start soon so get in touch now if you are interested!

Finance

Finance Assistant

Location: Central Bristol
Posted: 04/12/2018

Salary: £17-20K
Job Type: Permanent

Our client is looking for a Finance Assistant to join their team! Our client is a leading travel insurance provider.... Read more

Our client is looking for a Finance Assistant to join their team! Our client is a leading travel insurance provider.... Read more


Are you looking for a great opportunity working within finance?

Do you want to move into or further your finance experience and work for one of the UK’s leading financial institutions?

If so, our client that delivers claims and medical assistance to travel insurance customers is looking for a Finance Assistant to join their Finance department. Reporting to the Group Accountant, the Finance Assistant will be responsible for raising and processing payments and providing associated reporting.

In return for this opportunity, our client who boasts an office in a prime City Centre location, is looking to offer a competitive salary and office hours. This is in addition to the potential for ongoing development and progression.

Daily duties to include:

  • Generating daily payments for travel claims
  • Raising weekly cash requests and arranging bank transfers to fund claims
  • Posting claims transactions and recovery transactions to the accounting system
  • Exporting banking transactions and uploading these to the accounting systems
  • Issuing purchase order (PO) numbers
  • Delivering incoming banking requirements to local branch
  • Assisting with monitoring and maintaining of shared email accounts
  • Producing reports as required by the Group Accountant
  • Completing ad hoc tasks as required by the Finance department

This Finance Assistant role is ideally suited to a graduate looking for a role in finance, or someone studying towards a related finance qualification i.e. AAT who is looking to apply their theoretical knowledge in a practical setting. A good working knowledge of Excel, as well as excellent prioritisation and communication skills are required.

If you are interested in this position or would like to hear more details, then please contact me ASAP as our client is looking to move quickly on this role.