The most knowledgeable, honest and straightforward Bristol-based
business services, contact centre, sales and finance recruiters you will meet.



Latest Jobs

Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 22/03/2019

Salary: Per Hour
Job Type: Temporary

We are recruiting for a temporary to permanent position with our client, who boast an award-winning team.... Read more

We are recruiting for a temporary to permanent position with our client, who boast an award-winning team.... Read more


Are you passionate about providing excellent customer service?

Our client, based in North Bristol, is offering a fantastic opportunity for someone to join their award-winning team as a temporary to permanent Customer Service Advisor.  This is a great way to learn about the service, while gradually taking on additional responsibilities as your knowledge and confidence increases.  All being well, there will then be the reward of a permanent opportunity offering you the training required to become a fully-fledged Customer Service Advisor.  This is alongside potential development and progression opportunities, as well as a market leading salary and benefits package. 

Daily duties of the Customer Service Advisor to include:

  • Administering changes to customer details and agreements
  • Dealing with basic customer queries
  • Forwarding advanced customer queries as appropriate
  • Delivering an exceptional level of customer service
  • Liaising with internal departments and external parties
  • Logging all correspondence and updating the database

For the first 3 months, the temporary Customer Service Advisor will benefit from an excellent hourly pay rate that will be paid weekly.  This is as well as the chance to work in a state-of-the-art contact centre offering onsite parking and easy access by public transport, as well as all the facilities and mod-cons you could hope for!

This is your chance to have a long lasting career within customer services, but whatever happens, you can be assured of gaining valuable experience and skills that will set you apart.  If this sounds like something you would be interested in then don’t delay, apply today!

This position is to start as early mid April.

Business Services

Associate Recruitment Consultant

Location: North Bristol
Posted: 22/03/2019

Salary: Per Hour
Job Type: Permanent

We are growing the team! We would love to offer someone who is interested in recruitment an opportunity to join our team!... Read more

We are growing the team! We would love to offer someone who is interested in recruitment an opportunity to join our team!... Read more


Are you about to finish your degree?

Does recruitment interest you as a potential career?

Pear Tree Recruitment is 2 years old. While still considered a start-up company, we have enjoyed early success and grown our team with experienced recruiters. We would now love to offer someone who is interested in recruitment an opportunity to join our team.

Little or no experience? No problem!

Rookie, trainee, associate – call it what you will, we have all been there and we all started without any experience. We got stuck in and learned the ropes and we want someone who wants to do the same. In return, we will fill you in on what it takes to be a successful recruiter and you will be able to decide whether commercial recruitment is the right career path for you.

We are offering office hours and a good hourly pay rate, based at our office in Westbury-on-Trym.

Daily duties to include:

  • Identifying decision makers and points of contact for recruitment
  • Completing market research, generating leads from career pages and job boards
  • Making factfinding and sales calls, being confident to pick up the phone
  • Writing job adverts, shortlisting applicants and completing telephone pre-screens
  • Using job boards to search for suitable candidates, matching up skills and experience to jobs
  • Shadowing sales calls, candidate registrations and client meetings
  • Answering calls and online website and social media queries

The successful candidate will be a recent graduate. While this is a temporary role initially, we want to grow our team so for the right person, there will be a permanent opportunity offering a competitive salary and bonus up for grabs at the end.

If you are interested in this position or would like to hear more details, then please contact the office on 01173259010.

Contact Centre

Complaints Team Leader

Location: Bristol
Posted: 21/03/2019

Salary: £31-40K, £41-50K
Job Type: Permanent

Are you an experienced Complaints Team Leader and you're looking for your next opportunity managing a team?... Read more

Are you an experienced Complaints Team Leader and you're looking for your next opportunity managing a team?... Read more


Do you have demonstrable complaints handling experience?

Have you successfully led or supervised a complaints team within a regulated environment?

Our client is a leading global provider of wealth and investment management services. They are looking for an experienced Complaints Team Leader to manage an existing team of Complaints Handlers, ensuring all complaints received are managed in accordance with established procedures and standards. Due to the importance of this role in avoiding financial and regulatory risk to the company, there is an extremely competitive annual salary and an extensive benefits package on offer. This is in addition to Monday to Friday 9.00 a.m. - 5.00 p.m. office hours in their City Centre office.

Responsibilities of the Complaints Team Leader will include:

  • Leading a team of up to 8 Complaints Handlers, managing their workloads and developing them to their potential
  • Ensuring complaints are logged, monitored and resolved in accordance with the requirements and guidelines of the FCA’s Dispute Resolution Handbook
  • Producing Management Information i.e. root cause analysis data, and liaising with internal stakeholders to plan remedial works and implement process improvements
  • Liaising directly with the FCA and Financial Ombudsman Service in connection with any complaints referred to them for final review
  • Driving continuous improvements across all areas of accountability and maintaining best practice and service delivery
  • Conducting regular 121s with team members and formal performance appraisals to review individual objectives and formulate training and development plans

Due to the nature of this Complaints Team Leader role, experience of regulated complaint handling and a strong working knowledge of FCA dispute resolution is required. This should be alongside management experience as a Team Leader or Supervisor within the financial services industry. Product, technical and sales knowledge within wealth management and associated complaints qualifications are desirable. The successful Complaints Team Leader should have an innovative and committed approach to influencing change and driving continuous improvement of performance, quality and efficiency.

For further information, then please do apply or contact me on the enclosed details.

Contact Centre

Senior Customer Service Advisor

Location: North Bristol
Posted: 18/03/2019

Salary: £21-25K
Job Type: Permanent

If you are looking for a customer service role where you can really make a difference, this is a great opportunity for you!... Read more

If you are looking for a customer service role where you can really make a difference, this is a great opportunity for you!... Read more


Are you passionate about providing excellent customer service?

Do you want to work in a role where you will make a real difference?

We are proud to recruit for one of Bristol’s employers of choice; an employer that really empowers their people to make decisions and find solutions for their customers. As a Senior Customer Service Advisor, the disabled customers you support will have a vehicle leased through the company that is either adapted or non-adapted to suit their needs. This scheme enables them to enjoy quality of life by staying mobile through the use of their car.

The variety of queries that you answer as a Senior Customer Service Advisor will include; contract amendments and cancellations through to complaint handling. This, when coupled with the vulnerability of the customers you are supporting will mean that no two calls will be the same.

You won’t be working in a typical contact centre environment where you feel pressured to get through the calls as quickly as possible. Rather, you will take the time that is needed to ensure the customer’s needs are met and you will end the call feeling confident that you did everything that you could for them. Yes, there will be times where the calls will be tough. However, the help and support you provide as a Senior Customer Service Advisor will really make a difference and you will find this hugely rewarding as a result.

In order to get you ready for this role of Senior Customer Service Advisor, you will receive market leading training and ongoing support. This is as well as a fantastic starting salary and benefits package. Based in their state-of-the-art office based in North Bristol, there is plenty of onsite and offsite parking available, as well as public transport links.

Due to their ongoing success, we are recruiting monthly for this fantastic opportunity. If you want to be part of a customer service team that really do go that extra mile for their customers, then we want to hear from you!

Finance

Accounts Assistant

Location: Central Bristol
Posted: 18/03/2019

Salary: £21-25K
Job Type: Permanent

We're looking for an experienced Accounts Assistant who is ambitious and used to working in a fast-paced environment... Read more

We're looking for an experienced Accounts Assistant who is ambitious and used to working in a fast-paced environment... Read more


*Accounts Assistant*

City Centre

£20,000 - £23,000 per annum

We’re looking for an experienced Accounts Assistant to join our client in central Bristol. You’ll be ambitious, driven and have the keenest eye for detail. You’ll be used to working at a fast pace – in a busy role where invoice processing, checking and paying are your key responsibilities.

Your main duties will involve the following tasks:

  • Receiving, checking and processing purchase invoices for payment
  • Reconciliation of cash book and bank accounts
  • Maintaining excel spreadsheets and using contents for reporting purposes
  • Handling queries by phone / email and liaising with external clients

If you’re used to doing all of the above and can multi-task and navigate your way around spreadsheets and finance systems – then we’d like to hear from you today.

We’re looking for someone who can work to deadlines and thrives on working under pressure in a fast-paced environment. You’ll be rewarded with benefits on top of your salary, including study opportunity and exam support.

If this sounds like the role for you and you would like to hear more, please get in touch.

Contact Centre

Commercial Insurance Provider

Location: North Bristol
Posted: 18/03/2019

Salary: £26-30K
Job Type: Permanent

Do you have commercial insurance experience and you are looking to join a small and friendly team?... Read more

Do you have commercial insurance experience and you are looking to join a small and friendly team?... Read more


Do you work in the world of Commercial Insurance?

Are you looking to join a small and friendly team where your actions will truly make a difference?

If you have the technical knowledge of Commercial Insurance and have worked for a Broker / are a commercial underwriter or currently work within Commercial insurance then my client, based in Bradley Stoke, is looking for you!

Daily duties and requirements:

  • Build and maintain strong working relationships, utilising effective communication, with colleagues, clients, insurers and third parties
  • To provide broking support to maximise performance (renewals and new business), customer retention and all revenue opportunities.
  • Meets expectations of internal and external customers and be a technical referral point within the team.
  • Manage and prioritise own workload to meet deadlines and targets for both internal and external customers whilst maintaining quality of service to clients
  • Understand and be able to explain policy cover
  • Ensure own aged debt report is acted upon weekly
  • Capitalising on new business leads and quotes through to appointment including negotiations with underwriters

Benefits to include but not limited to:

· Competitive salary of up to £30000 – dependent on experience

· 26 days holiday

· 37.5 hour working week, Monday – Friday, between 8:30 – 5pm

· Annual team bonus

· Onsite and on road car parking

· Career progression opportunities

· Employer’s pension contribution of 5%% of basic salary

· Life Assurance at 2 x basic salary

· Income Protection

If you would like to hear more, please apply today as the client is looking to interview ASAP!