The most knowledgeable, honest and straightforward Bristol-based
business services, contact centre, sales and finance recruiters you will meet.



Latest Jobs

Contact Centre

Team Leader

Location: Central Bristol
Posted: 19/04/2019

Salary: £21-25K
Job Type: Permanent

Do you have a strong Contact Centre background and you are passionate about leading a team?... Read more

Do you have a strong Contact Centre background and you are passionate about leading a team?... Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about managing a team to deliver the best customer experience?

If so, our client that boasts an office in a prime City Centre location is looking for an experienced Team Leader to manage a team of Insurance Claims Negotiators.  The team, which will include up to 12 direct reports, deals with various travel insurance claims.

Full training and ongoing support will be offered to the successful candidate.  A competitive annual salary with annual bonus and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours 8.30 a.m. to 5.00 p.m. 

Daily duties to include:

  • Leading and motivating a team to ensure all customer interactions are handled promptly and professionally
  • Coaching team members and providing structured feedback to drive continuous improvement
  • Monitoring and assessing the competence of each team member in accordance with internal targets and external requirements
  • Conducting call monitoring to ensure ongoing compliance with company standards
  • Identifying opportunities to improve claims handling processes and following these through
  • Managing staff absence in line with company policies
  • Conducting regular 121’s with team members and formal performance appraisals to review performance objectives and formulate training and development plans
  • Conducting regular team meetings to communicate necessary information
  • Assisting with the recruitment and induction of new team members
  • Identifying and acting upon any fraud indicators and key risks
  • Maintaining a good knowledge of policy wording and the claims lifecycle so acting as a point of contact for escalated queries and complaints
  • Investigating potential disciplinary situations and conducting disciplinary headings where appropriate 

Due to the nature of the Team Leader role, it is important that the successful candidate demonstrates strong contact centre leadership experience.  A good working knowledge and understanding of the claims insurance market and associated FCA regulations would be beneficial but not essential.  

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is looking to move quickly on this role.

Business Services

Recruitment Associate

Location: North Bristol
Posted: 19/04/2019

Salary: Per Hour
Job Type: Permanent

We're growing the team! Do you want to join us? Get in touch today on 0117 325 9010!... Read more

We're growing the team! Do you want to join us? Get in touch today on 0117 325 9010!... Read more


Are you about to finish your degree?

Does recruitment interest you as a potential career?

Pear Tree Recruitment is 2 years old. While still considered a start-up company, we have enjoyed early success and grown our team with experienced recruiters. We would now love to offer someone who is interested in recruitment an opportunity to join our team.

Little or no experience? No problem!

Rookie, trainee, associate – call it what you will, we have all been there and we all started without any experience. We got stuck in and learned the ropes and we want someone who wants to do the same. In return, we will fill you in on what it takes to be a successful recruiter and you will be able to decide whether commercial recruitment is the right career path for you.

We are offering office hours and a good hourly pay rate, based at our office in Westbury-on-Trym.

Daily duties to include:

  • Identifying decision makers and points of contact for recruitment
  • Completing market research, generating leads from career pages and job boards
  • Making factfinding and sales calls, being confident to pick up the phone
  • Writing job adverts, shortlisting applicants and completing telephone pre-screens
  • Using job boards to search for suitable candidates, matching up skills and experience to jobs
  • Shadowing sales calls, candidate registrations and client meetings
  • Answering calls and online website and social media queries

The successful candidate will be a recent graduate. While this is a temporary role initially, we want to grow our team so for the right person, there will be a permanent opportunity offering a competitive salary and bonus up for grabs at the end.

If you are interested in this position or would like to hear more details, then please contact the office on 01173259010.

Sales

Appointment Booker

Location: North Bristol
Posted: 19/04/2019

Salary: £17-20K
Job Type: Contract

Are you looking for a new role within a Sales environment? This a great opportunity to join our client, initially on a 6-month contract.... Read more

Are you looking for a new role within a Sales environment? This a great opportunity to join our client, initially on a 6-month contract.... Read more


Are you energetic, confident and comfortable talking to clients over the telephone?

Are you looking for that new opportunity to join a professional specialist insurance business based in North Bristol, and have sales experience?

My client is looking to give this opportunity to somebody that has a positive, resilient attitude with a vision of building a career. This stepping stone would suit an individual who is enthusiastic and motivated by a challenge, this is an initial 6 month fixed term contract with the potential opportunity to go permanent once this probationary period has passed.

You will be making outgoing calls to clients, their business insurance is due for renewal and you are there to gain interest in a quotation and then pass the call through to a ‘seller’ who will sell the product.

In return you will enjoy the rare opportunity to work Monday - Friday: 9am - 5pm, access to free car parking, a generous holiday allowance, competitive salary and much more.

Please apply today as my client is looking to interview ASAP.

Contact Centre

Claims Negotiator

Location: Central Bristol
Posted: 19/04/2019

Salary: £17-20K
Job Type: Permanent

We have a new opportunity for an experienced Customer Service Advisor to join our client in a varied role, based in a prime City Centre location... Read more

We have a new opportunity for an experienced Customer Service Advisor to join our client in a varied role, based in a prime City Centre location... Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you looking for a varied role where you will have the opportunity to learn how to manage travel claims?

If so, our client that boasts an office in a prime City Centre location is now looking for several motivated and organised people to join their established travel team. The Claims Negotiator will be responsible for assessing, negotiating and settling travel insurance claims and providing a high quality of service to customers. Full training and ongoing support will be offered to the successful candidate. A competitive annual salary with an increase after successful passing of probation and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours 8.30 a.m. to 5.00 p.m.

Daily duties to include:

  • Managing travel insurance claims in accordance with the specific policy issued and instructions received from Underwriters
  • Liaising with customers and third parties to source required information and evidence in support of claim to ensure their timely settlement
  • Advising customers through inbound and outbound calls, about the progress and outcome of their claim
  • Negotiating claims settlements in a cost-effective manner, which is fair and reasonable to customers
  • Identifying and forwarding potentially fraudulent and false claims to the relevant department
  • Liaising with internal and external departments throughout the claims process, communicating accurately and effectively
  • Logging all correspondence, recording and updating relevant information on the claims system
  • Meeting standards of customers service excellence, as well as quality and productivity requirements
  • Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
  • Adhering to external regulations and guidelines and internal policies and procedures

Due to the nature of the Claims Negotiator role, good numerical and communication skills are crucial, therefore GCSE Maths and English at Grade C or above (or equivalent) should be possessed. Previous contact centre experience is also required, ideally within insurance or claims, although this does not necessarily need to be within travel. Even with this knowledge, it is expected that the successful candidate will take up to 6 months to be fully understanding of the role and its duties.

If you are interested in this position or would like to hear more details then please contact me ASAP

Contact Centre

Customer Service Agent

Location: Central Bristol
Posted: 19/04/2019

Salary: £17-20K
Job Type: Permanent

Are you flexible with your working pattern and you are looking for your next Customer Service Administration role? Apply today!... Read more

Are you flexible with your working pattern and you are looking for your next Customer Service Administration role? Apply today!... Read more


Our client that boasts an office in a prime City Centre location is looking for an experienced Customer Service Agent to join their medical travel claims team.

Dealing with the first notification of medical travel insurance claims or the co-ordination of these claims, the Customer Service Administrator role offers an excellent opportunity for someone to further develop their customer service skills.

Daily duties of the Customer Service Administrator will include:

  • Acting as the first point of contact for customers abroad and requiring medical assistance
  • Registering new cases on the internal system and capturing all relevant information
  • Applying a triage system based on the severity of the claim and urgency of assistance required
  • Informing customers of the correct procedures in an empathetic manner
  • Arranging medical services for customers and reviewing reports
  • Booking services for family members and organising the logistics of getting customers home
  • Ensuring claims are co-ordinated and progress efficiently
  • Dealing with all claims in a calm and empathetic manner
  • Capturing all information on the internal database
  • Meeting standards of customer service excellence

Due to the nature of the Customer Service Administrator role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills. While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.

As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.

If you are interested in this position or would like to hear more details, then please contact us ASAP.

Contact Centre

Night Shift Worker

Location: North Bristol
Posted: 18/04/2019

Salary: £17-20K
Job Type: Permanent

Do you work night shifts and you are looking for your next career move in an award-winning company?... Read more

Do you work night shifts and you are looking for your next career move in an award-winning company?... Read more


Have you worked night shifts before?

Do you want to work within the security industry, in a control room, as a Night Shift Operator?

As a Night Shift Operator, you will be monitoring multiple CCTV screens for various different businesses across the UK. You will be in a small team covering a 12 hour shift, between the hours of 8pm and 8am, working 4 nights on and 4 nights off.

You will be a organised and pro-active individual who is able to act quickly in high pressure situations, you will be able to multitask and use various computer systems at one time.

The ideal candidate will have worked within a customer service focused role. it is desirable that you have worked night shifts before. The client has also expressed a keen interest in candidates who are 'Gamers'.

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Pizza Friday – company orders pizza on the last Friday of the month
  • 1x Free cinema ticket per month
  • 1x Free coffee per week
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

Salary: £19000 - £21000

Start date: ASAP

If this role is of interest, please contact me today!