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Latest Jobs

Contact Centre

Claims Administrator

Location: Central Bristol
Posted: 23/05/2019

Salary: Per Hour
Job Type: Temporary

We are recruiting for a temporary administrator for someone looking to further their experience in the insurance industry... Read more

We are recruiting for a temporary administrator for someone looking to further their experience in the insurance industry... Read more


Are you immediately available? 

Do you have insurance experience?

Our client, a highly regarded insurance company based in Central Bristol, is offering a fantastic opportunity for someone to join their property claims department as a temporary Claims Administrator.  As a Claims Administrator, you can expect to support the property claims team with a range of administrative duties.  In doing so, you will get to learn about the claims process for not only property but also travel, pet and personal accident claims.

Daily duties of the temporary Claims Administrator will include:

·         Dealing with written correspondence received by post and email

·         Processing payments to suppliers used throughout the claims process

·         Settling those basic claims requiring minimal management

·         Updating the database and completing accurate data entry

·         Completing any other administration duties as required by the property claims team

This Claims Administrator position is temporary for 3 months initially, so would suit someone looking for work over the summer.  However, if you are available longer term, please still apply as this could be extended.  There may also be permanent opportunities within the team where you will be welcome to apply and if successful, train as a fully-fledged Claims Handler – a rare opportunity!

While on the job training will be provided, some experience of working within insurance is required to support this and to get you up and running as quickly as possible.  In return, you will get to work Monday to Friday office hours and earn and competitive hourly pay rate. 

If this sounds like something you would be interested in, apply today!

Business Services

Commercial Director

Location: North Bristol
Posted: 23/05/2019

Salary: £31-40K
Job Type: Permanent

We have an exciting opportunity for an experienced Commercial Director to join our client, one of the UK's leading sports clubs!... Read more

We have an exciting opportunity for an experienced Commercial Director to join our client, one of the UK's leading sports clubs!... Read more


Do you have experience of working within professional sports?

Do you have strong commercial and marketing experience?

I am currently recruiting for an experienced Commercial Director to join one of the UK’s leading professional sport clubs.  The club has just entered a hugely exciting time in its history and this year will be one of the busiest yet, with a host of domestic and international fixtures confirmed. 

Reporting to the Chief Executive and working as part of the Club’s senior leadership team, the role of Commercial Director is crucial in generating revenue and positive awareness for the Club. 

The Commercial Director is tasked with setting the strategy for and delivering on all commercial areas of the Club, including; partnerships and sponsorships, marketing initiatives, ticket sales, retail, media and communications, digital revenue streams, member engagement and customer experience. 

Key objectives of the Commercial Director to include;

  • Leading the commercial team to overdeliver in areas of revenue generation, beating targets and setting new benchmarks
  • Growing all elements of marketing in support of the Club’s ‘brand’, ticket sales and internal and external initiatives
  • Overseeing all commercial partner relationships and sponsorships and supporting the Business Development Manager with new and existing meetings and proposals
  • Managing the creation of an agile communications plan which promotes Club in a positive and progressive light
  • Growing and maintaining the membership base, updating the retail model and producing a clear retail strategy to grow sales

The role of Commercial Director requires a cool head, a commitment to the customer and a genuine passion for the vision of the Club.  It is well suited to someone that is approachable, flexible and organised, with experience of running multiple projects simultaneously.  Experience of working within professional sports is important and working at major sporting events is preferred.

Please contact me if you are interested in discussing this position further.

Contact Centre

CCTV Operator

Location: North Bristol
Posted: 23/05/2019

Salary: £17-20K
Job Type: Permanent

We've got a great opportunity within the CCTV sector for day and night shift workers!... Read more

We've got a great opportunity within the CCTV sector for day and night shift workers!... Read more


Do you have excellent customer service skills? Have you worked within a customer service focused role and are now looking to transfer those customer service skills in to an office environment? Equally my client is also looking for somebody with little experience but is a Gamer!

Working in a secure NSI Alarm Receiving Centre, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV for a well-established market leader!

This role is telephone based and the ideal candidate will have the ability to solve problematic situations, have good listening skills and patience, offering customers assurance and clarity. The main duties are:

  • Monitoring CCTV activity and images to determine what level of action needs to be taken
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk desk support
  • Updating and reporting on clients recorded information

There are 2 shift patterns you can apply for:

The day shift - 8am – 8pm working 4 days on, 4 days off.

Or

The night shift - 8pm – 8am working 4 nights on, 4 nights off. (you are required to complete 4 weeks of day time training before reverting to night shifts)

Salary: £18500 - £21000

(£8.45 during probation period (first 3 months), then £9ph, and then it goes up to £9.30 - £10.60 depending on performance - based on paid 182 hours per month)

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Pizza Friday – company orders pizza on the last Friday of the month
  • 1x Free cinema ticket per month
  • 1x Free coffee per week
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

If this role is of interest, please contact me today!

Contact Centre

Claims Handler

Location: Central Bristol
Posted: 23/05/2019

Salary: £21-25K
Job Type: Permanent

Are you currently working in the Contact Centre industry and you're looking for your next role?... Read more

Are you currently working in the Contact Centre industry and you're looking for your next role?... Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about delivering excellent customer service?

If so, our client that boasts an office in a prime City Centre location is looking for an experienced Customer Service Administrator to join their medical travel claims team.

Dealing with the first notification of medical travel insurance claims or the co-ordination of these claims, the Customer Service Administrator role offers an excellent opportunity for someone to further develop their customer service skills.

Daily duties of the Customer Service Administrator will include:

  • Acting as the first point of contact for customers abroad and requiring medical assistance
  • Registering new cases on the internal system and capturing all relevant information
  • Applying a triage system based on the severity of the claim and urgency of assistance required
  • Informing customers of the correct procedures in an empathetic manner
  • Arranging medical services for customers and reviewing reports
  • Booking services for family members and organising the logistics of getting customers home
  • Ensuring claims are co-ordinated and progress efficiently
  • Dealing with all claims in a calm and empathetic manner
  • Capturing all information on the internal database
  • Meeting standards of customer service excellence

Due to the nature of the Customer Service Administrator role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills. While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.

As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.

If you are interested in this position or would like to hear more details, then please contact us ASAP.

Contact Centre

Claims Negotiator

Location: Central Bristol
Posted: 23/05/2019

Salary: £17-20K
Job Type: Permanent

Are you looking for a varied Customer Service role? Our client are hiring based in a fab City Centre location!... Read more

Are you looking for a varied Customer Service role? Our client are hiring based in a fab City Centre location!... Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about delivering excellent customer service?

If so, our client that boasts an office in a prime City Centre location is looking for several Claims Call Handlers to join their travel team.

Dealing with various travel insurance claims from flight delays and lost baggage to early termination and holiday cancellation, the Claims Call Handler role offers an excellent opportunity for someone to further develop their customer service skills.

Full training and ongoing support will be offered to the successful candidate. A competitive annual salary and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours shifts between 8:00a.m. to 6:00 p.m.

Daily duties to include:

  • Acting as the first point of contact for customers relating to new or ongoing travel insurance claims
  • Registering new claim applications on the internal system and capturing all relevant information
  • Ensuring the correct claims form is sent within 24 hours of notification
  • Advising customers about the progress of their ongoing claim and logging all correspondence
  • Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
  • Meeting standards of customer service excellence
  • Adhering to external regulations and guidelines and internal policies and procedures
  • Understanding policy terms and conditions

Due to the nature of the Claims Call Handler role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills. While previous customer service, sales or claims experience is required, this does not necessarily need to have been gained in a contact centre environment. Existing employees that have come from retail and hospitality backgrounds have all excelled in this role.

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is interviewing now!

Contact Centre

Customer Relations Team Leader

Location: Central Bristol
Posted: 23/05/2019

Salary: £31-40K
Job Type: Permanent

We're looking for an experienced Customer Relations Team Leader to join our client, within the legal expenses insurance industry.... Read more

We're looking for an experienced Customer Relations Team Leader to join our client, within the legal expenses insurance industry.... Read more


Do you have experience of working within the legal expenses insurance industry?  

Our client is a leading provider of legal expenses insurance products.  They are looking for a Customer Relations Team Leader to manage a busy team Customer Relations team of Senior Complaint Handlers.  The role of Customer Relations Team Leader is fast paced and varied, balancing the needs of the team with the handling of high net worth and complex complaints. 

You’ll be used to ensuring all complaints received are managed and resolved in accordance with established procedures and standards.

Likewise – you’ll be a confident manager and will enjoy leading and motivating your team through performance management and personal development. 

Responsibilities of the Customer Relations Team Leader will include:

  • Monitoring the complaint inbox and allocating work across the team to ensure fair individual caseloads
  • Acting as the escalation point for any major issues, and handling high net worth and complex complaints
  • Liaising with internal departments and dealing with external partners
  • Monitoring performance, setting and reviewing productivity and quality KPIs
  • Completing team meetings, leading 121s and appraisals, and formulating training and development plans
  • Driving continuous improvements across all areas of accountability and maintaining best practice and service delivery

Complaints managed by the Customer Relations team will be mostly related to ‘before-the-event’ products i.e. employment, property, PI and home/motor emergency assistance.  Therefore, previous industry experience and product knowledge is required.  In return, there is a competitive salary and market leading benefits package on offer. 

Of course there’s a more in depth Customer Relations Team Leader job description but first - let’s talk.  We want to hear all about you!