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Latest Jobs

Contact Centre

Customer Contact Agent

Location: Central Bristol
Posted: 19/06/2019

Salary: £17-20K
Job Type: Permanent

Have you previously worked within a contact centre and you're looking for your next Customer Service role? We've got a great opportunity.... Read more

Have you previously worked within a contact centre and you're looking for your next Customer Service role? We've got a great opportunity.... Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about delivering excellent customer service?

If so, our client that boasts an office in a prime City Centre location is looking for an experienced Customer Service Administrator to join their medical travel claims team.

Dealing with the first notification of medical travel insurance claims or the co-ordination of these claims, the Customer Service Administrator role offers an excellent opportunity for someone to further develop their customer service skills.

Daily duties of the Customer Service Administrator will include:

  • Acting as the first point of contact for customers abroad and requiring medical assistance
  • Registering new cases on the internal system and capturing all relevant information
  • Applying a triage system based on the severity of the claim and urgency of assistance required
  • Informing customers of the correct procedures in an empathetic manner
  • Arranging medical services for customers and reviewing reports
  • Booking services for family members and organising the logistics of getting customers home
  • Ensuring claims are co-ordinated and progress efficiently
  • Dealing with all claims in a calm and empathetic manner
  • Capturing all information on the internal database
  • Meeting standards of customer service excellence

Due to the nature of the Customer Service Administrator role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills. While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.

As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.

If you are interested in this position or would like to hear more details, then please contact us ASAP.

Business Services

Business and Compliance Manager

Location: Central Bristol
Posted: 19/06/2019

Salary: £41-50K
Job Type: Permanent

Our client is looking for an experienced Business and Compliance Manager to join them, this role is offering a competitive package!... Read more

Our client is looking for an experienced Business and Compliance Manager to join them, this role is offering a competitive package!... Read more


£44,000 - £51,000 

Do you have experience of managing Performance, Compliance, Risk and Health & Safety? 

 

Our client, based in the heart of the City Centre, is looking for an experienced Business & Compliance Manager to join their Facilities & Estates division.  This is a brand new role and an exciting opportunity to work as part of a multi-disciplinary senior management team.   

 
The Business & Compliance Manager will play a pivotal role in setting strategic direction to improve the current level of statutory and internal Compliance within the division.  They will develop Performance management systems and reporting, linked closely to the management of divisional Risk and Health & Safety.   

The Business & Compliance Manager will be responsible for a team of 8 direct reports. 

In return for this varied and fast-paced role, there is a competitive annual salary on offer along with a generous holiday entitlement and contributory pension and overall benefits package.  

 

Duties to include; 

  • Providing regular business performance reports to the divisional Board 
  • Delivering expert advice relating to health & safety, risk and compliance assurance to the senior management  

  • Managing compliance and compiling action plans to improve and maintain these, addressing areas of non-compliance with mitigating actions and appropriate training 

  • Collecting, analysing and interpreting complex performance data for all services provided  

  • Developing and implementing a performance management system to ensure ongoing improvements in service delivery 

  • Managing and maintaining divisional risk, advising on the actions for recording, monitoring and escalating 

  • Overseeing the health & safety strategy for the division, developing and communicating policy standards  

  • Liaising with external bodies and specialist groups on health & safety issues, completing audits to ensure their compliance with relevant legislation 

  • Having budgetary responsibility and control for all areas of compliance and health & safety 

  • Providing business support services to the departments within the division and senior management team 

 

Due to the nature of this Business & Compliance Manager role, you should have demonstrable experience and skills in providing an objective approach to managing health & safety, risk, business performance and compliance assurance in a corporate environment.  

Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 19/06/2019

Salary: £17-20K
Job Type: Permanent

We have a great Customer Service role based in North Bristol offering excellent training, progression and benefits!... Read more

We have a great Customer Service role based in North Bristol offering excellent training, progression and benefits!... Read more


Are you passionate about customer service? Do you enjoy providing a premium level of customer service to each and every customer? Would you like to join a global leader in their industry as a Customer Service Advisor?

My client, based in Aztec West, is looking for a Customer Service Advisor to join their team.

Your daily duties will include:

  • Delivering a world class service by answering customer calls and placing orders accurately and promptly, whilst adding value through knowledge and ability where advice and solutions are required
  • Taking control and guiding the customer through the order process to ensure accurate order placement
  • Manage out of stock situations by offering alternative products
  • Offer solutions to customers based on product / application enquiry’s
  • Manage inbound enquiry’s using appropriate questioning
  • Upsell to customers where appropriate using product knowledge
  • All associated administration duties

You will be an excellent team player, hardworking, enthusiastic and willing to learn new skills whilst wanting to progress your career, experience is not required.

Working hours: Monday to Friday, 9 – 5:30pm

Salary: £18000 - £19000

  • 33 days holiday, inclusive of bank holidays
  • Free onsite car parking
  • Christmas period off
  • Intensive training
  • Excellent incentives – such as a summer BBQ (including a free bar and food)!
  • Pension contribution
  • Private health care

Please apply today if interested as interviews are taking place ASAP.

Contact Centre

CCTV Operator

Location: North Bristol
Posted: 19/06/2019

Salary: £17-20K
Job Type: Permanent

We are currently recruiting for both day and night shift CCTV work for our client in North Bristol... Read more

We are currently recruiting for both day and night shift CCTV work for our client in North Bristol... Read more


Do you have excellent customer service skills? Have you worked within a customer service focused role and are now looking to transfer those customer service skills in to an office environment? Equally my client is also looking for somebody with little experience but is a Gamer!

Working in a secure NSI Alarm Receiving Centre, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV for a well-established market leader!

This role is telephone based and the ideal candidate will have the ability to solve problematic situations, have good listening skills and patience, offering customers assurance and clarity. The main duties are:

  • Monitoring CCTV activity and images to determine what level of action needs to be taken
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk desk support
  • Updating and reporting on clients recorded information

There are 2 shift patterns you can apply for:

The day shift- 8am – 8pm working 4 days on, 4 days off.

Or

The night shift- 8pm – 8am working 4 nights on, 4 nights off. (you are required to complete 4 weeks of day time training before reverting to night shifts)

Salary:£18500 - £21000

(£8.45 during probation period (first 3 months), then £9ph, and then it goes up to £9.30 - £10.60 depending on performance - based on paid 182 hours per month)

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Pizza Friday – company orders pizza on the last Friday of the month
  • 1x Free cinema ticket per month
  • 1x Free coffee per week
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

If this role is of interest, please contact me today!

Contact Centre

Customer Service Representative

Location: North Bristol
Posted: 19/06/2019

Salary: £17-20K
Job Type: Permanent

Do you have excellent customer service experience? We have a great opportunity to start with out client on 22nd July!... Read more

Do you have excellent customer service experience? We have a great opportunity to start with out client on 22nd July!... Read more


Does the idea of becoming a Customer Assistant in a professional and friendly environment sound appealing?

Are you currently a Customer Service Advisor or have do you have natural customer service skills?

My client based in Aztec West, is looking for several Customer Assistants to join them on 22nd July 2019. (Interviews need to be completed by 27th June due to referencing)

Your daily duties will consist of:

  • Taking all incoming telephone calls, providing an excellent level of customer service
  • Managing all incoming live chat queries
  • Dealing with email communication
  • Any associated administration duties

You do not need to have lots of customer service experience as CV's are not a requirement !!! What is needed is individuals with a passion for customer service and a desire to learn.

In return you will receive:

  • Competitive starting salaries, which increase after the first 12 months
  • Up to a 20%%%% annual bonus scheme based on company and personal performance
  • 32 days' holiday (including bank holidays), which increases after two years
  • Flexible Working scheme, for example; Homeworking or condensed hours/shift pattern
  • Guaranteed to have your birthday off
  • Off-site parking with free shuttle bus to the office
  • Exclusive online shopping portal; you'll find excellent savings/ discounts from popular retailers, holidays, travel and so much more
  • Excellent opportunities to be involved in charity events and fundraising
  • Pension, which they will pay twice the amount you pay, up to 14%%%%
  • Money off for you and your family on insurance products – up to 50%%%% discount

Shifts:Monday-Friday between 8am-8pm, 7.5 hour shift on a 8-week rolling rota.

3 in 8 Saturdays and 2 in 8 Sundays (always a 5 day working week)

Business Services

Junior Developer

Location: Central Bristol
Posted: 19/06/2019

Salary: £21-25K, £26-30K
Job Type: Permanent

We're recruiting for an excellent Junior Developer role suitable for a Graduate or someone with significant IT development experience!... Read more

We're recruiting for an excellent Junior Developer role suitable for a Graduate or someone with significant IT development experience!... Read more


Our client, a leading financial services provider based in the heart of the City Centre, is looking for a Junior Developer to join their IT Development team.  The Junior Developer will be tasked with supporting and maintaining major business applications, ecommerce websites and databases.

This Junior Developer role is an excellent opportunity for a recent IT graduate (ideally with a software engineering related degree) or non-graduate with significant IT development experience, to gain experience and training in the insurance industry.  In return, you will enjoy many benefits, including a competitive salary, office hours and the opportunity for ongoing career progression. 

Daily duties of the Junior Developer to include:

  • Maintaining applications on the Microsoft .Net stack
  • Supporting the software development lifecycle, including analysis, design, deliver functionality, testing and support
  • Assisting in the collection and documentation of user requirements, development of user stories, and estimates
  • Adhering to high quality development principles while delivering solutions on-time and on-budget
  • Working with end-users, domain experts and business analysts where necessary
  • Providing third-level support to business users
  • Completing ad hoc database fixes and updates

Due to the nature of this role, the successful Junior Developer should have strong written and verbal communication skills, alongside excellent problem solving skills.  Experience of technical writing, secure coding and/or threat modelling would be beneficial.  And any customer service experience, especially in an IT capacity would be great!

If this Junior Developer role sounds like you, please get in contact today!